QUENTIN S
27 พฤศจิกายน 2023
I did not like that my room that I booked was not available when I checked in. My reservation was for Wed & Thur Night. I called on wed night to inform that I would not be coming until thur. The hotel rep said no problem, see you tomorrow. She stated that I would still be charged for both nights. The room I booked had grab bars in the shower for my handicap wife. The room I got was not. I asked for a shower chair and one was delivered. I was too big for the size shower. The whole set up was not conducive for a wheel chair bound person. The toilet was very low to the floor, which made it extremely difficult to get on and off. Also no grab bars near the toilet either. It was not a good experience.
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