คำตอบจากที่พัก: Thank you for sharing your feedback, and I sincerely apologize for the issues you experienced during your stay. We take cleanliness very seriously, and I am deeply sorry that the room did not meet your expectations, especially regarding the condition of the bed. Your comfort is our top priority, and I understand how frustrating this must have been.Please be assured that we will investigate this matter thoroughly and take immediate action to ensure this does not happen again. We are committed to improving the quality of our service and appreciate your honest feedback.Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a much better experience.