Extended Stay America Suites - Orlando - Orlando Theme Parks - Vineland Rd

I found a worm like bug on bed and I went and got Front Desk Clerk to show and she did come and see and she told us that was a problem that they have tried to get rid of time after time but bug was not harmful.

On our way to this property, we received a call that we were being sent to the location 2 doors down - 5620 Major Blvd. Not a problem - they had a reservation for us. Check in was easy. The staff was nice. We went up to our floor and as we stepped off the elevator, we were hit by an awful smell - like nasty diapers! The room was nice, but had worn carpet. But there was NOTHING in the cupboards- no plates, pans, etc. We had to ask at the desk for it, but it was 2 plates, 1 bowl, 2 forks & spoons, no pan, no coffee maker as they had no coffee to go with it! I did bring my own pan, but only the smaller of the 2 units worked on the countertop cooktop. It worked for us, but it was NOT on of the nicer Extended Stay locations.

Nice and friendly front desk. Trash in stair ways. Trash pile up and trash overflow in exterior trash cans next to side door entrance.Not cleaned up.

We were moved to the Major location, because of "issues with the original room" lesser accommodations and nasty facility

Over booked and when I arrived they couldn’t accommodate me and said to find a different place to stay, a little phone call would of been nice before I made the trip to the hotel.

I was looking for an inexpensive place to stay for one night and I got what I expected. I research all of the hotels and read reviews going back at least six months. This hotel was rated a high six. I think that's accurate. The Good: 1) Convenient location - Universal is just down the street, 2) There are multiple food options that you can walk to, 3) The room was relatively clean. The Not So Good: 1) There's a security deposit of $100 when you check in. It wasn't mentioned in any of the communication I received after I made the reservation. It wasn't a big deal but it might be for others. They should be upfront about it. 2) The walls are thin and there's a lot of noise that comes in from the street. I didn't have an issue with noisy neighbors. Everyone staying there was respectful of other people and there were four rooms on my floor that had pets so the potential was there. 3) It was nice having a kitchen but utensils, plates, pots, and a coffee maker were not included. I would have had to go up front and ask for them. Coffee makers come standard in most hotels. As do standard kitchen tools in suites that have a kitchenette.

The people were friendly and helpful. Though the room looks like it's seen some trouble, there was paint over some damaged things around the cabinets and the floors were dirty to the point it stained my bare feet after a shower. Don't know what gets done when rooms are cleaned but a regular mopping would a seriously important need given the wooden plank tiles. Oh and a side note is I know the smoke alarms and detectors are important but having one right above the bed that has a blinking red light at night isn't very conducive for trying to sleep.

The staff was super friendly and helpful. The room was very clean and conformable. I had a wonderful stay! The only negative thing I experienced is that when walking in the hall ways there was an **** order to them.

Very clean organized and exceptional service. Highly recommend. The best staff