Charles
19 มีนาคม 2024
Ill start off with the good. The waterpark/pool area was great for our kids, they thoroughly enjoyed it. The poolside bar and grill had good food and drinks at reasonable prices.
Now for the room and rest of the property. DIRTY! Our room was dirty when we got there. It took five different times of calling housekeeping and finally talking with the Hotel Supervisor to get it "cleaned." This took three days of our stay to accomplish. The floors were disgusting to try to walk on without shoes and the bathroom had mold in the corners of the floor and all around the tub/shower. Doors that were supposed to be white were black in all the areas they get touched due to never being cleaned. I'd highly recommend checking your room before unpacking a family of five.
The hallways/walkways were dirty as well, very much in need of a good cleaning.
Also, aside from pool staff, the hotel seemed to be extremely short staffed, without enough employees to properly care for guests needs.
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