Having booked this family room months in advance for an annual occasion we traveled 3 hours to be with friends and family. An hour after we arrived and ironically on our way to book in we get a phone call from Dom, who proceeds to tell us, in very fowl language whilst we have a small child and an elderly relative in the car, that he has NO room for us, no real excuse, leaving us with nowhere to stay. Quite frankly disgraceful, there are ways of telling people you are about to let them down, why he couldn’t have informed us the day before at least, I don’t know. Rude, disrespectful and unreliable
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