ผู้เข้าพัก
16 มิถุนายน 2024
We went as a family of 5: 3 kids and 2 adults. We experienced numerous issues during our recent stay at Club Aqua Plaza. The series of unfortunate events and the hotel staff's inadequate response significantly impacted the quality of our holiday and resulted in various damages and losses. Upon checking into our first room, we discovered that the shower was non-functional. We were then moved to a second room, where the was a poo stain on the floor, when I asked the cleaners to clean it they said that they couldn't. In this same room a fuse sparked, causing a fire! Yes, a fire! Despite the evident danger, the hotel staff were slow to respond, and all our clothes incurred smoke damage. The hotel’s offer to launder a few clothing items and provide an iron was insufficient. We were given a free meal at a café as compensation, which did not address the full extent of our discomfort and inconvenience. The efforts the hotel made to compensate for our horrifying experience of a fire in our room were grossly inadequate. During the move to our 3rd room a staff member stole my daughter's tablet. Again, the hotel staff were unhelpful in addressing this loss. The third room we were moved to was outdated and had numerous issues: The garden door did not close completely and was very stiff to open. There was a sharp edge on the kitchen counter, which tore my husband's clothes. The water from the shower was brown, and the toilet had a permanent stain. Staying in this room was extremely uncomfortable, and it did not match the quality of the accommodation we had paid for. We were eventually moved to a fourth room for the final three nights of our stay, totaling four room changes in a six-night period. Throughout this ordeal, the hotel staff were unsympathetic and made us feel as though we were a burden to them. In the final room we moved to, the air conditioning did not work in one of the rooms, and the balcony door did not lock, making us feel unsafe. The most alarming issue was the fire incident. It was treated very nonchalantly by the hotel staff, despite its seriousness. My husband had to run into the fire to retrieve our passports, risking his safety. Our children could have been in the room when the fire began, or we could have been sleeping. This incident should have been handled with much more seriousness and urgency considering the fact that this incident could have resulted in serious injury or death!
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