รามาดา บายวินด์แฮม โอเชียนไซด์

Super friendly! You can tell the owners are really invested in improving the quality of this hotel.

I requested a refund to Trip.com. It has not solved yet. I booked the room last minutes at 10pm because that was the closest hotel from my friend’s house where I attended a birthday gathering. Instead of driving back home in Los Angeles, I decided to stay in a hotel which I told the front desk personnel when I checked in. I chose Ramada assuming that it would be a decent accommodation. I entered the room, A/C was on, and the room smelled bad. I tried to ignore since it was so late, yet I could not sleep and called to the front desk. The personnel stated that they just deep cleaned that room, the carpet might’ve been still wet, that's why it smelled. I asked him a refund. He told me that he would check the another available room and if the room did not smell (he said that room was also deep clearned as well), he would call me. He did not. It was already midnight and I had no choice but stayed. He said he would leave a note for the morning shift personnel. In the morning, the front desk personnel apologized me and told me that the owner would contact me on Mobday. I left a note to the owner and obtained a photo copy of it. As a Ramada group hotel, they should not sell any room with that condition to anyone.

El servicio en la recepción fue malo, además no había wifi

位置好，免費停車，設施一般。早餐相當於沒有

很臟 很亂 沒有早點

The only problem was that the tv did not turn off. We had to unplug the TV to be able to sleep. Room was clean. A full breakfast would have been nice.

The rooms were great for the price and location. Staff was nice, being trained and handled some rude customers very well. Large shower and tub.

No breakfast was available even though listed on here and on their website. Our shower head was broken. Sprayed water all over the bathroom floor. They were unable to repair it until the next day. Even after the replaced the shower head, water still went everywhere. Bathroom floor had several loose tiles. Since maintenance entered the room to repair the shower, our room keys were deactivated. Hair dryer base literally came off the wall. No late check out option available, unless you pay for another night. Staff was nice.

Rooms could use better bedding. The pillows were so cheep and the bedding was like second rate. Mattress was just ok. Room needs serious updating. Staff were nice and it’s very convenient to everything I needed, but don’t think I would choose it again.