ผู้เข้าพัก
17 พฤษภาคม 2024
Our one-night stay at Oakley Hall Hotel was a disappointment. It would have been delightful if we had been able to see the lovely parkland grounds from our room. However, Room 21 overlooks a small dark courtyard, and to disguise this the windows had voile curtains, plantation shutters and curtains, virtually blocking out all natural light. Even with the overhead lights on it was so gloomy I could not see my black socks in the bottom of my suitcase! The additional issue was a problem with the hotel’s boiler, so we had no hot water and were therefore unable to bath or shower either on the evening of our arrival or the next morning. Incidentally, having un-knowingly run cold water into the bath, the plug was then stuck so the water would not drain away. The maintenance man promised for the next morning failed to arrive. (In the event, this was not a problem as we still couldn’t have bathed as still no hot water!!) There was a dreadful lack of communication. Having raised these issues with the reception desk, and being told they were ‘being sorted’ it took two more visits to reception, over the course of nearly an hour, to discover they were not able to sort the problem! A phone call to the room to update us would have been appreciated. Similarly, when checking out, I acknowledged the hotel common areas were lovely; the breakfast good; and the grounds lovely - but that I was very disappointed by the room and certainly by the lack of hot water – not what one would expect for a room charged at over £200 per night! I was told they had my email address and the general manager would most certainly be in touch, I have waited for over 48 hours before posting this review – but am posting it because I have heard nothing! No apology and no offer of recompense. This should have been an absolutely delightful overnight stay – but a dark room with no view and NO HOT WATER is certainly not worth over £200 per night!!
แปล