Premier Inn Coventry City (Earlsdon Park)

Stayed in an accessible room. Was one of the best we have ever stayed in. Spacious, comfortable and the wet room was really well thought out with the seat in exactly the right position for the shower head. Staff were excellent, particularly Sharon who was on the desk when we arrived and left. Would definitely stay again.

Great hotel in a very convenient location. City centre near by and also the railway station. Dont really need a car! Coventry Arena is a 7 min train ride. Hotel facilities are all there for you. Bar restaurant and a great breakfast for you to kickstart your day! No complaints whatsoever!!!!👍

We needed somewhere to stay while visiting the NEC, we was at the NEC for 2 days, and this hotel had accessible wet room available, was just a short drive from the venue

Beautifully kept Hotel in a wonderful historic building. The staff are so friendly and welcoming, always happy to help. Rooms are spacious and spotlessly clean. The breakfast is delicious and well presented. A special mention to Jannice, Conor, Lisa, Tanya and others for the friendly service and welcoming atmosphere. I've always seen the Hotel as a home from home.

We were in Coventry for the FA cup against our club, Maidstone. It was arranged with three staff, that as long as people were in the bar, it would remain open until at least midnight. We got back about 11.05, with people still drinking, with at least 10 other fans. The night manager, refused to serve us because he didn't feel like. Not only did he spoil our night, he cost Premier Inns a considerable amount of revenue. It has always been my understanding over the last 40 years of staying in hotels that we are residents and can have a late drink. I have been staying in Premier Inn hotels for at least 20 years, drunk way past midnight and never a problem. This spoilt a great occasion, and I will review any decision to stay in Premier Inn again, thanks to this lazy boy.

This is my second time returning to this location. All the staff are consistently delivering a very warm welcome and go above & beyond to assist with any queries. The room was clean, bed & pillow exceptionally comfortable. The location is easy to find and safe. The breakfast has an extensive variety. And the dinner menu, something on it for everyone. I was with 2 children who were spoilt by the staff. Phenomenal customer service, staff deserve a huge thank you as could see they were short staffed and juggling all tasks with a smile whilst working hard to assist all guests.

As a Premier Inn customer of more years I can count, I'm disappointed to say I had an absolutely awful stay at this hotel last week, and the whole chain have lost all future business from me as a result. I would actually go as far as to say I did not feel safe in this hotel. I was booked in for five nights but left after one. When I was asked to review it, I called Customer Services to tell them about my experience - which was met with a really unsatisfactory response that's led me to review in writing just to warn others what awaits at this hotel. On arrival just before 10pm I was told "hope you don't mind lifts" because no stair would be available during my stay due to (desperately needed) refurbishment works... I didn't sleep well, feeling pretty anxious about lack of an adequate escape route in the event of a fire and I plan to report this to the HSE because it's just not safe. The whole hotel smelled dirty. The corridor walls and floor were grubby with ingrained dirt. My room wasn't clean with greasy looking smears above the headboard, black hairs on my pillow and the bathroom reeked of smoke. This wasn't just a cleaning issue - the whole place is just inherently filthy and past its acceptable life as a place Premier Inn can legitimately charge people to stay - which is obviously why the refurb is taking place. Why they haven't had the good sense to just shut up shop while they do this is beyond me. This place should be closed to the public until it's both safe and clean for customers. At present it is neither. I've been loyal to this chain and I feel pretty let down by this whole experience, including the very poor response from Customer Services who refunded me for breakfasts I did not eat, but refused a refund for any element of the overnight stays. So I paid for five nights in an unsafe hotel I did not stay in. I won't ever book with this chain again.

Very friendly staff. Clean and comfortable room and other areas. Tea & coffee facilities in the room. Very good breakfast with a long open period to decide what time suits you to eat. Good location for the town centre.

Helpful staff, good location near the city centre. Eating places nearby. Rooms are clean and up to Premier Inns usual standard. Bed was comfortable and location was quite for a good night's sleep. Bar had a reasonable range of drinks. Breakfast was fine.