The Light Hotel Penang

I nite whole family went out and came back our room door widely open. Went in and see no one inside. Call the hotel and notify them … all they do is keep mum .lousy experience.

Mediocre. Just here for work. And will never come again

I cannot believe I met a ******** security guard in a 5 star hotel. I reached the hotel late@3:30am. The external car park was full. So I tried to enter to the basement car park. It takes a room key card to get into it, but I have yet to check in that time. And I saw there’s a security guard walking to me. So I requested nicely to him to let me enter 1st then only proceed for checking in. He rejected me & insisted I need to check in 1st. It was 3:30a.m(!) & I’m real exhausted after a long journey. So I tried to request frm him again though he sounded unfriendly. Again, he Insisted I gotta check in 1st & rejected me straight. Fine, I bear with it & drove my car to the lobby main entrance. Unfortunately I met him somewhere again before I reached the main door. He blocked my car, & said I was against the traffic & insisted me to reverse my car & to follow their traffic circulation. I told him I was gonna drop my wife at the main door to proceed for checkin in only & it was 3:30am there was no other moving vehicle besides me & the road was definitely wide enough for both way traffics & it’s within hotel compound somemore. Well, he still insisted & Not willing to help/tolerate at all, AGAIN. I couldn’t help anymore & asked for his name. To my surprise, he walked arrogantly towards me & said “ni ni nama saya, saya Fami, head of security!” Real ********! Am I talking to a security guard in a night club or a 5 star hotel? So I reverse my car AGAIN, follow their traffic circulation before I parked at the valet parking. Then only I proceed to escalate the issue to the Duty Manager, Akmal. Akmal acted so nonchalant to my complaint & said “it’s ok, it’s ok, just write a email to complaint”. Jaw dropping, AGAIN? Me too. So I asked for his name also this time. He didn’t answer but wrote me the hotel’s email instead. WOW. I then asked again for his name, then only he revealed unwillingly to me. W/o hesitate, I sent a complaint email around 10am. To my surprise Again, their DIRECTOR of marketing & communication, Siti only replied & apologize BY EMAIL@4:30pm. Very general & in a standard format indeed. So No one ever wanted to understand the issue more before this email. So this is the way they handled dispute/ their guest complaint. My car cam nicely recorded the whole incident & conversation that night. Frankly I will not waste my $ & time being ill-treated like this again. Plenty of nice hotel here in Penang after all.

This is my favorite hotel whenever I travel to Seberang Perai. I find the hotel quiet safe, the parking is within the gated hotel premise, the room and public areas are clean, the only down side is the location of this hotel, although there are walking distance to some of the eating shops opposite of the road but due to Covid, that area is very quiet especially in the evening. The hotel breakfast was my favorite but I found that the overall quality not as good as last time, especially the char kuey tiao,however, I still like the teh tarik!

Strategic location.. lot of channels on the television.. service from the front desk is excellent.. smooth check in and check out. I opted for breakfast delivery but quite disappointed to find out the small amount of mee goreng which served in fruit plate and also nasi lemak also very small in size.. Had I known the portion is small I would come to the buffet. Overall I’m very satisfied with room and staff service. Doorman was very nice and smile all the time.

Hotel yang sntiasa menjadi pilihan.,pilihan breakfast sntiasa menambat hati kami

The location of the hotel is good, walking distance to mall and eateries. The breakfast spread is always my favourite. Will definitely stay again if going to Seberang.

Room clean. Breakfast nice and many choices. Free parking.