So I booked a 3 day stay at this hotel for a beach trip. Initially, checking in was easy because I booked my stay online, check-in was seamless. I then went out to the beach for majority of the day. Upon returning, showering, and getting ready for bed, the light from the TV showed spots on the sheets. At first I thought I was seeing things, but after shining my phone flashlight on the sheets, confirmed my view and it was disgusting. I then called the front desk to get new sheets, to which I was given ‘fresh’ sheets, and in the second photo, the sheets was in a worse condition. I was given the option to move to a new room, but at that point I did not feel comfortable sleeping there. After I started to itch from the bed sheets, and questioned as to why I was “just now reporting this” after having been at the beach all day, I packed my bags and asked to check out immediately at around 1am in the morning. The following afternoon, after finding a new hotel to stay at, I called to ask for a refund or a one night stay reimbursement after noticing that I was charged for the night, I was assured by the cleaning manager and front office manager that “that all the bed sheets are supposed to look like that” and that I don’t qualify for a refund and was still charged for the room that I did not even stay one night in. My parents have worked & works for Marriott and they both told me that bed sheets aren’t supposed to look like that. I’m writing this review to say that I will never stay at this hotel again since “all the bed sheets are supposed to look like that.”
I checked in home2 suites a few days before my flight. Since checking Veronica went over and beyond to ensure I had a seamless relaxing stay. Veronica made her self valuable to all my questions and went out of her way to make sure my stay was nothing short of excellent. This property offers spacious rooms comfortable beds breakfast a snack shop and plenty of places to lounge . I would definitely recommend anyone in the area to stay in this property
My family and I have stayed at this location several times and always had a good experience. My son plays travel, ice hockey, and the hotel is very accommodating to our team and the bar and Starbucks café is excellent. Additionally, the customer service goes above and beyond and Shana was very professional and assisted me with a small issue we had after our stay.
I would say avoid this place at all costs. I arrived at the hotel, I would say between 10 and 11 PM and as I entered the lobby there was a stale musty skunk smell. I had booked a king non-smoking and when I got to the desk they switch me to 2 Queens. So the laundry was on the way so I stopped there first. I spent about 45 minutes to an hour and 15 minutes doing laundry. I then went over to the room and the moment I walked in the room I could tell it was dirty, really dirty! There was two queen beds against the wall barely enough room to walk to the bathroom. They had a futon in the middle of the room which was really hard to get around so I guess the room was supposed to sleep six people. It seem more like a spring break place. The room had two TVs and neither one of them worked. The towels were white but they look like they had been used in a mechanic shop because they were black stains in all of the towels. I also noticed there were several cups Of some kind of black liquid left on top of the refrigerator. I assume from the previous guests. I didn’t even stay in the room. When I went back up front to the desk it was pretty late after midnight and I could not find anybody. I then got in my vehicle and left. I booked this through the Wyndham‘s app and I notified them of my stay and how bad it was. I told them that I wanted to request a refund. Today I noticed I received an email I believe it was from someone from that specific hotel. They gave me the gibberish about oh you only had 30 minutes to decide if you wanted to stay or not and we can’t refund your money. That would’ve been nice but I didn’t get into the room until at least an hour and a half after I checked in. Then when I did go back up to the front desk there’s no one around. To be honest the clerk told me when I checked in that there had been people living there for 2 to 3 years so I’m believing that this might be a section 8 hotel but I really don’t know. What I do know is I’ve been driving a truck for 37 years and this is absolutely the most disgusting place I’ve ever seen. For your own health and safety I would not recommend this place at all. You’d be better getting a couple of blankets and sleeping up under a bridge.
The Courtyard by Marriott in North Charleston looks very nice from the outside, and it's clear the designers/builders did a great job. With that said, it's in need of TLC. The furniture was dirty and scuffed. The walls of the room and bathroom had scratches and green markings. The paint in the ceiling of the shower was peeling. The carpet did not feel cared for. Pros: Location - Right off I-26 Cons: Location - This is located adjacent to a seedy area. Be alert in the parking lot at night. Staff - The staff were either rude or apathetic. Not a single staff member smiled or issued a greeting. Advice to management: Invest in minor renovation. The staff morale is low.
Front desk staff friendly, facility clean, breakfast average. Issue was room assignment. I booked large king suite room, Assigned room was “handicap assessable’ Did not need that, Two TV , what we expected “ could not change channels on one , could not shut A/C off and also noticed electrical outlets without covers. Changed room, and got smaller king suite only one tv. Did not have the same amenities as what I booked yet I was charged the same price, but it’s also advertised that way. This was also a handicap accessible room, but I certainly wouldn’t call that it is not a walk-in shower you have to climb in. I found the shower to be slippery. Room for two people which we were only two glasses in the room no plastic glasses in the bathroom just two glass glasses by the sink in the sitting area. The bathroom hand soap provided but no little dish or tray to put it and had to leave it on the counter. This is not what I expect from the Marriott property and I try to stay exclusively Marriott property.
JJoley1892Have always had good experiences at a Hyatt. Not this time. They gave our booked King room away, and told us the two queen beds were “an upgrade”. The room was dirty: stains all over the furniture and floor, and mystery splatter on the walls. The TV was only viewable from one angle, otherwise the picture was colorless. The sleeper sofa was so sunken in it we slid to the center when sitting on it. The ac unit in the room had very clearly been replaced and was far too small for the room—the temperature never came down past 73 even being set to 65 the whole time. Won’t be staying again.
Was greeted with a friendly smile during check in. The room was very comfortable with small refrigerator. Didn't see any outdoor area to relax that was the only thing I wished they had. I would come back here and stay again
CChristopher MI like to highly recommend this hotel and the excellent customer service I received from Ari the front desk associate when checking in. being visually impaired the staff here bent over backwards to be helpful she solved my issue of safety helping me utilize the bathroom for hot water efficiently and lastly making sure we had a top floor room. If you're here on business make sure you see Ari for any assistance while you're here Already made sure that we had a large room it smelled great the place was extremely clean and the bathrooms hot water was exceptional if you ever need to stay in North Charleston I would recommend here every time
ผผู้เข้าพักNever in my history of traveling have I come across such unprofessional, unruly, and disrespectful ”service” employees. First ,the fire alarm went off early am----there were no employees to direct or address the issue. Nonchalantly, someone said it was the toast burning. No fire alarm in the room, hardly any breakfast (bread and coffee). --Upon check-out, our concerns were voiced and the female ”employee” argued back and forth with the guests. We asked for the manager. An employee said the manager's name is ”KA” . The ”manager” arrived angry and uptight. He gave no resolution and licked out his tongue and hurled out insults (*****es). We left- and someone from the hotel property called and identified himself as ”Bob”. ”Bob”- offered no consolation that we wanted to accept.----he got angry and made sexually explicit comments over the phone------to be further pursued........... What entity is running this hotel brand that provides sub par services and insult its customers and seemingly gets away with it??? How is this allowed?????? What kind of cartel is this?????? The CHOICE hotel brand is not worth spending a dime on. DON'T WASTE YOUR MONEY HERE!
If you need something cheap, this is your place. The pictures on the site are EXTREMELY misleading! The first room we were offered...disgusting, the bed was made...but the bathroom was not cleaned AT ALL. The woman at the front desk, which WAS NOT what is pictured on the website, was empathetic and said it was embarrassing that it hadnt been fully cleaned. The second room looked reasonable just by walking and glancing at everything, so we threw our luggage in and left. When we got back there was a used syring right beside our car, started unpacking... I was done. The sheets had burn holes in them, the bathroom was dirty, the soap was used and slipped back in the package, there is mold on the wall behind the door, the back side of the door has probably never been wiped off (ever), the mattress was like sleeping on the springs with a blanket over them, there were people standing outside all the time smoking questionable things (if you catch my drift), the walls were poorly repaired by what lloks like someone who has never repaired a hole in a wall before, I could go on. In my opinion the owners do not put the money they make back into their establishment, it's sickening. There are two areas in a hotel room to keep up with. It's time to hire people WITH experience in cleaning and maintenance instead of just someone who wants to work and has lied on their resume. I didn't even think to look up in the bathroom, had I seen there was mold, probably would have saved me a trip to the ER for a breathing treatment for my allergies.