The Gailes Hotel & Spa

We stayed on Saturday 27th April. The hotel was lovely; clean and very well maintained, as was the outdoor areas. We had a small mishap with our door (these things happen). How it was handled was amazing though and hat off to staff member Vikki. Outstanding service and so polite and friendly. She was amazing! Staff at reception and the bar area were all great too! We tried out the adjoining golf range which was brilliant ! Staff member in GGs cafe - a smile; a please & thanks would be nice though. Overall, a very enjoyable stay in a very modern; lovely hotel with some great service. I will definitely visit again

We trip to what we’d call our local, been visiting the Gailes for many years for food & drinks, thought we would introduce our new neighbours to the establishment. Well we were in for a shock, overcharged by over £253.00, the so called bar manager was so rude and obnoxious she actually thought the bill was correct, anyway after a huge argument the bill was sorted and I was told I wasn’t welcome anymore. We came home and emailed the owner, Malcolm, but seems he must think this wasn’t a problem as we’ve had no reply. Anyway folks, check your bill before paying, especially at the Gailes.

The spa package enjoyed by 3 of us celebrating a 40th birthday was great value. The welcome and customer service was outstanding, facilities, food and drink were all excellent, but the friendly, helpful staff make The Gailes stand above other hotels.

Had a lovely late lunch at Gailes . Food was great and staff were very efficient and attentive, especially our waitress Ilse. Will definitely be back.

This place is absolutely class in every way. Before we arrived I was given lots of information and advice for our Golfing stay. On arrival we were not disappointed with check in, facilities, accommodation. Our party of golfers was 11 and everyone loved the place especially the Full Scottish Brekki. Yum of the highest degree. While we did not have any dinner there because of our golfing schedule we were on request given the best advice on where to go to as a group to watch rugby and golf. Amanda in Reception even rang ahead and booked food and a place to watch sports. Thank you Alison and Amanda and another so helpful lady ( cannot think of her name). The lady who rang The Fox pub for us, booked our Taxis. The SPA was just great, especially after our golf. I can definitely say as Irish golfers we were treated and spoiled by this place and WILL DEFINITELY BE BACK! BEST best rgds John Burke, Jason Burke, Dylan Burke, Keith Sciasia, James Carolan, Dan Shaughs, Willie Armstrong, Yohann Ott, Sean & Donal Simmie and Cian Jordan

Wife and I had an overnight stay with some spa treatments, we loved it! Hotel reception/check-in quick and an friendly, room was ready although we were a bit early and was clean and tidy. Bar and restaurant are pleasant with great menu, well-prepared food, friendly and quick service. Spa and grounds are lovely and treatments were brilliant. Will go again!

The room we got needs updating and had view of the bins. No thought there,” maybe a screen”. The bed was okay but not great. The restaurant staff welcome could be improved 100% food was not great. Could have got better at a cafe. I thought staff needed retrained in hospitality. Came away feeling deflated. But the spa was great.

Myself and my daughter have visited the Gailes a few times and have never been disappointed , the staff in both hotel and spa are very friendly and helpful and cannot do enough for you the treatments are amazing and the girls tailor these to your needs by listening to what you want we will definitely be returning again

My husband and I stayed for one night and check in was very easy and quick. First impressions of out room it was spacious, spotlessly clean and the views of the lakes was just perfect, thank you so much. We quickly headed for our pre booked afternoon tea and was rather disappointed as the quality of the food was really good however, what appeared to be one sandwich cut into fingers for 2 people is an outrage, considering the cost, on top of which we were not offered an alternative prosecco drink we only discovered we could have this after we had eaten, we wouldn't have minded paying the extra cost. We headed back to our rooms, only to discover they supply drinking glasses for water but you are expected to help yourself to tap water from the bathroom sink, due to environmental reasons. We totally understand that but come on, surely for a 4 star hotel you can come up with something much more hygienic, a jug filled with water when you arrive or indeed water stations in your reception or hall ways, we certainly never drank any water in the room. In the room, we expected to find a menu for your restaurant and GGs and/or a list of things to explore whilst out and about, there was none of this all they had were their spa deals etc. We actually headed out for dinner, when we got back, we had a couple of drinks before heading to bed. All the staff so far, had been very attentive and hard working, cant thank them enough. Went to bed, had a great night's sleep, the queen size bed was truly comfortable. Next morning we headed for breakfast, the continental breakfast looked looked amazing with plenty of choices, had to make our own toast which was not ideal as we had to queue for that. I asked for a tomato juice as there was a note saying they had that but wasn't at the drinks station, was told there was none. Next came the cooked breakfast, I was expecting it to be as good as GGs breakfast. couldn't be further from the truth, it arrived cold, the potato scone was not cooked properly, it tasted more like a raw one, which I don't like, the haggis was bland/tasteless, not edible in the slightest, the staff appeared to be rushed off their feet, not a pleasant experience at all. All in all, if it wasn't for the lovely attentive and professional staff you have, it would have been a nightmare. I will most certainly be returning to GG's as well as your lovely restaurant for dinner, as we've experienced dinner before, however, I very much doubt we will be booking bed and breakfast again, unless things change dramatically. Again, cant thank your staff enough for all their hard work.