ฮิลตันการ์เด้นอินน์ นอร์มัน

Pillows were awful. You need to have options that include ones that actually offer head and neck support. We paid for breakfest to be included in our stay. At no point did the man who checked us in state he put a voucer in the room key pouch, and that it needed to be presented. We were then given a bill for our breakfast. I said i paid for that already. He had an attitude that were signs around. I personally never saw any signs. He later apologized when i found the voucher and gave it to him. He said people are alwats trying to get a free breakfast. But maybe if you guys communicated clearly from the beginning and when people are coming to eat, there wouldnt be an issue.

Friendly staff, you can tell they are trying to remodel to keep things up to date. Also want to note, the room and bathroom was clean. However the makeup towels did have hair on it which was not mine.

Room was huge. Beds comfortable. Lighting in room was fair. Shower was dark & fair water pressure. Breakfast was pricey.

You would think if you spent 189.00 a night on a hotel room the hotel would provide water bottles in the room. Plus, they charge $15.00 for the crappy continental breakfast.

Great staff and fitness equipment. Continental breakfast was pretty good! My room (116) was a little beat up. Shower had a steady drip, the sink counter was slightly broken away from the wall, and the privacy blind was heavily damaged.

Bar closed early. Breakfast you have to pay for. Front staff was awesome.

Hot tub not working…but rest of hotel was great. Kathy at the front desk was awesome!

Doug was excellent and quick to check us in. He also followed up on how our room was.

Hot tub was nonfunctioning and that was the main reason we booked there.