We booked this hotel primarily because it offered on site car parking. When we arrived, the car park was minimal and I was made to hand over my keys for them to park it. I asked for them back but was told that they keep them, my car would stay where it was with 24 hour security and cameras. I was very anxious but they were insistent that it would stay there and be fine. After around an hour, my family and I left the hotel for a walk and were shocked that as we reached the bottom of the road, my car should appear being driven down it. We followed it to a very shoddy low level car park. It was filthy, with graffiti and building work crumbling. It was parked inadequately as well. I asked for my keys back and was refused again. At this point, we returned to the reception and after a lengthy discussion, my car was brought back to the original car park. I felt that they lied and it created a terribly stressful situation. To give the receptionists their due, they listened to our concerns and even sent a platter of fruit to our rooms. The rooms were basic but OK. Unfortunately, due to the 24 hour ******, we barely slept as there were loud people talking on the landing all night. This is something which the hotel needs to do more to address. The restaurant had a lovely view and whilst food was fairly limited in choice, they made a special effort to provide me with some gluten free food. Overall, because of our experience on arrival, I would never stay here again. If you do not have a car with you, your experience may be quite different however.
แปล