Disappointing ”Superior” Experience – Not Worth the Premium!
We booked a Superior Room with a Sea View, but were assigned a room on Level 2 with a very poor view that certainly didn’t feel ”superior.” To make matters worse, the room was incredibly hot because the air conditioning wasn't working. When we raised this with staff, we were told the AC is only turned on during summer and were remarkably suggested to just ”keep the balcony door open.”
The lack of attention to detail continued with the amenities. Despite being two guests, we were only given one small bottle of plain water per day. They also provided four coffee sachets but only two milks; the math just doesn't add up for a well reputed hotel. Very disappointing service for the price paid.
Disappointing ”Superior” Experience – Not Worth the Premium!
We booked a Superior Room with a Sea View, but were assigned a room on Level 2 with a very poor view that certainly didn’t feel ”superior.” To make matters worse, the room was incredibly hot because the air conditioning wasn't working. When we raised this with staff, we were told the AC is only turned on during summer and were remarkably suggested to just ”keep the balcony door open.”
The lack of attention to detail continued with the amenities. Despite being two guests, we were only given one small bottle of plain water per day. They also provided four coffee sachets but only two milks; the math just doesn't add up for a well reputed hotel. Very disappointing service for the price paid.