This hotel exudes charm and the location is probably the best of all of the hotels available in Newport. You can Walk to almost anywhere you’d like to go in Newport from the hotel. The hotel is over 100 years old so it has some quirks like very small bathrooms. The first room we were given was unsatisfactory, after a second trip to the front desk to complain, we were upgraded to a more satisfactory room. This seems like a standard operating procedure for most hotels these days. I guess it’s a game you have to play in order to get a decent room. But one should not have to do that when they’re Paying premium prices. The in-room amenities were Lacking a bit. Overall the staff was lovely ( Shout out to Brian the manager who assisted us with kindness and care when we experienced an shout out to Brian the manager who assisted us with kindness and care when we experience a housekeeping problem)and I would highly recommend staying here.
The location was great! We were right in the middle of everything and there was plenty of parking at the hotel! We were very disappointed when we came back to change for dinner, and our rooms were not cleaned! This happened to a lot of people on our floor! When we complained about this we were told that the maids come by at 8am and if you have “do not disturb “ on your door they bypass your room and don’t come back! We were out of the room by 9 am so they had plenty of time to come back! We were refunded the $75 amenity fee, but for the price of the rooms they need to clean them! Also, the bathroom was small and a little dirty!
This is a lovingly maintained inn that envelops you in a peaceful, relaxing environment. We stayed in the Sun room, with its beautiful bay window that provides a cushioned window-seat and view of the distant water. As always, the key to a quality inn is the staff, and the Cliffside staff are efficient, friendly, and dedicated to the comfort of guests.
Our stay at the Newport Harbor Island resort was perfect. It was beautifully decorated and clean. The staff was so friendly. The Bakery was great to grab coffee in the morning and we enjoyed our drinks by the fire overlooking the water at night. Easy shuttle into town but also not a long walk if you’re looking to get some steps in! I would definitely go back.
Booked a last-minute beach cottage getaway and couldn’t have had a more relaxing or better escape. Beautiful waterfront cottage, breathtaking views and treated like royalty by everyone we encountered. No lunch reservations on arrival when they’re fully booked? No problem if you’re an overnight guest, as they’ll escort you to a premium table in the patio section reserved for hotel guests. Want breakfast on the deck of your cottage? It’s delivered piping hot precisely when you requested. Want to relax on their private beach? A friendly attendant sets up your covered lounge chairs, side table, umbrella and towels exactly where you want them, and brings you water and frozen grapes. Want to slip into town for a bite or shopping? Hop on the launch at their marina, and the captain will point out key sites along the way. Lunch and breakfast offerings were interesting and well-presented. If you can, make time for the included afternoon tea with freshly baked treats and tea sandwiches served in a cozy wood-panelled room off the lobby. Thoughtful amenities in the cottage included a dimmable light, umbrellas, heated bathroom floor, a deep soaking tub, a charging station, a small refrigerator stocked with free water (plus a split of champagne, wine, etc. for purchase), etc., and there’s turndown service with chocolates. Storage for clothing was rather limited if you’re planning an extended stay, but no problem for us. We come to Newport often so spent virtually all our time at Castle Hill. Loved every minute and will return.