While on vacation to Newport, my family stayed at the America’s Cup Inn. While staying there, we dealt with unsafe conditions and an unresponsive staff. We stayed in one of their apartments because it was pet friendly, however, the conditions in the room and the entryway were unsafe. The door to access the apartment opened inwardly into a staircase, forcing the occupant to stand on the second step in order to fully open the front door when leaving. The light switch at the bottom of the staircase had loose wiring and often did not function. The room had stained sofa/bar stools, broken lamps, sunken mattress, and rickety furniture. A fan in the wall had no cover (suspect it was previously connected to a range hood) – someone could have easily been injured or lost a finger. No smoke detectors pre-1970 existed. Electrical surges (buzzing noises) occurred when running the wall-unit air conditioners. In addition, there was no horizontal shade on the windows with the AC units, so the bright light of Buskers Pub’s upstairs storage room across the street shined right into the main bedroom until 3:00 AM each morning and we had no privacy. We complained to the staff the first night we were there, on our second to last day and finally the day we left the hotel. The staff did not communicate back after we made these complaints, and so on our last morning we demanded a response. They made no financial gesture, took no responsibility for the problems, and ultimately told us that many other people would be lining up to reserve their rooms. We believe that other potential patrons need to be made aware of the conditions of the hotel and the lack of responsiveness of the staff at The America’s Cup Inn.
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