This is more like an air bnb than a hotel. Saw online that the restaurant had closed during the week so tried to contact them as concerned about the stay. No reply to the phone calls or messages. *********** couldn't get hold of them either. It's remote check in with a series of lock boxes. Nobody on site. There was a pile of picket fencing at the bottom of the stairs, partially blocking the stairway. I assume this was to do with outside seating and should not be stacked up where it was. The heating in the room wasn't working and there was a small oil filled radiator in the room, so they must have been aware. The bed is just a double, despite the size of the room. The bedroom has an internal firedoor that is very difficult to open and close due to the carpet, so two fire safety issues. The underfloor heating in the bathroom doesn't appear to work, despite us trying repeatedly to understand the instructions, and of course there is nobody in the building to help. Single glazed windows, one has a broken pane of glass and a broken latch, so was open. It was cold in the room. Tiny mirror in the bathroom and no where to do makeup, which matters in a place you are staying. Went to breakfast in the morning to find the 2 members of staff hudled in the corner in their coats on as it was so cold in the dining room, they told us "it takes ages to warm up". We went for breakfast at 9.40, it finishes at 10. Breakfast was nice enough and the member of staff who served us friendly. The bath was large, which is good. The shower so heavily scaled the water went everywhere, which wasn't. It was so bad my partner tried to scrape it off. There was a broken tile on the floor in the bathroom which was sharp and dangerous and should be replaced. There is a real sense that someone invested in the building initially but not maintained it, doesn't want to pay staff to be at the building and doesn't care if things are broken. There was a fan in the room so I'm guessing that the air conditioning/heating system has not worked since the summer. Overall very disappointed.
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