Arena Hotel

I'm heartbroken because this property, although it is in a challenging location, has the sweetest staff and has been contracted to be used by the city for a housing situation. I'm praying that the hotel will be restored after this reassignment of purpose. I've been coming here for a few years since moving out of NYC, and there are repeat guests who make this their home while we visit family or handle other business.

Apparently this hotel allows "long term" guests as the woman next to me was staying a while and had her TV up full blast all night the first night I was there. She was taking a full laundry basket to the laundromat when I left. Also, this area is sketch.....don't stay there alone. And don't go out at night.

We stayed here for 1 night as a family of 4 en route from JFK to Manhattan. Taxi from JFK was less than $50 including tip. Check in was smooth and staff friendly. I did notice a bath tap on the check-in counter....... The room was a little cramped with 2 queen beds, a tight squeeze to get into the bathroom as the door wouldn't open fully because of the bed. Otherwise the room was clean, as was the bathroom. I'd been a little worried from some of the previous reviews about the train noise, as our room was overlooking the station below, but we never really heard much although that could have been helped by the jet-lag! It took me quite a while to work out how to use the shower, that's when the tap at check-in made sense! The location was good for access to the train and the subway was only a couple of blocks away (Nostrand Ave.) Buffet breakfast was good, well-stocked and plenty of choice. Overall I'd definitely stay here again.

Great customer service and conveniently located to train stations. My family stayed for two days and we all enjoyed our stay. All staff members went out of their way to run a quality operation. Parking on site was very convenient.

The Best Western had the friendliest staff we've experienced in our extensive travels! Front desk, housekeeping, breakfast room staff - everyone greeted us with a genuine smile, was very helpful if we had questions, and wanted to be sure that we were enjoying our stay. There is an elevated railway line in front of the hotel but we had a room at the back and never heard the trains. The room was well designed - nothing is big in New York but there was plenty of space for our belongings. The fridge and microwave were useful, and the free bottles of water were much appreciated. There is secure parking next to the hotel which is very reasonably priced. There was a better breakfast selection than at similar hotels (some items were better quality than others). The hotel is a short walk from the subway if you want to go to Manhattan. The mattress could have been softer (but many people prefer very firm mattresses). The thermostat on the air conditioning needed to be set about 10 degrees higher than the desired temperature but otherwise it was effective. The area seemed to be a little run down but we were assured that it was safe. If you want take out I can highly recommend David's Brisket House and the Wholesome Food Market.

I chose to stay at this Best Western based on the 5 star recommendation from others. I received exceptional customer service from the receptionists, breakfast reps & housekeeping staff. There was a variety of freshly made, healthy breakfast options served in a clean, well-maintained breakfast room.

We stayed here to visit the Brooklyn botanical gardens which was a short mile walk away. Also to visit friends also walking distance away. This hotel is close to the subway but I wouldn’t recommend walking around late at night. Not the best block to be out at night. The hotel front desk employees are very friendly. My biggest complaint is the room felt dirty esp the rugs. Torn and dirty looking. The bathroom had lots of long hairs on the wall behind the door so maybe they didn’t check behind the door. So I think a good cleaning would do a lot for this place. But nice staff!

Hotel located in the heart of crown heights Brooklyn, convenient stores located nearby, good for a quick business trip.With pretty large parking lot which is rare for Brooklyn. Staff was polite and very attentive

My husband, myself and daughter stayed at this hotel because it was in close proximity to where my mother in law’s funeral would be held the following day. In addition, parking and breakfast was available. Upon arriving at the hotel front desk staff were very personable, welcoming and thorough, down to how to operate the shower and informing that vaping or smoking of any kind was prohibited, not a problem for me. I was given a placard to put in my car window and parked around the back of the hotel. Upon arriving to my room I realized that I had been assigned a front room right across from the train. Room was small in my opinion for 2 double beds as the closet door touched one bed while open and the heat/air unit is up against the other bed. As I moved around the room I noticed a smell of *********, which I was specifically informed was prohibited. Within a few minutes the smell got stronger. I opened my door and did not smell anything in the hallway at that time. I went to the lobby and informed the staff that if it persists, I will need to be moved. I was informed that I they would investigate and they would also move me to another room on the same floor. I switched to an identical room but on the opposite side. This room seemed fine…until in the later hours of the night I pulled back the bed comforter to find what looked like bodily fluid stains in the middle of the bed. At that point my husband and daughter and myself were exhausted both emotionally, mentally and grieving so I pulled the flat sheet over the fitted sheet so we could sleep for the evening. Upon getting up in the morning and preparing for the funeral, I noticed the amount of long, straight, brown hair on the bathroom floor. I have short, curly, grey hair, my husband is bald and daughter has curly auburn hair so obviously not ours. We did not have the time or the energy to deal with this due to the circumstances. I took pictures and decided to deal with this later as we had other priorities. After returning home, we received a survey which we completed. I explained our issues as stated in this review and received an email response shortly thereafter from the manager which offered me an opportunity to contact her. I attempted to call almost immediately but was informed that she was not there. I was told to send an email response which I did asking that I be contacted to further discuss. To date I have not heard from anyone else, if I had this review would have reflected how they responded or made amends. I do not feel that the response that I received was adequate in comparison to the lack of cleanliness of the room. The bare minimum should be a sanitary room especially given the current pandemic. There didn’t appear to be any concern about bodily fluids on the sheets or hairs all over the bathroom floor, no empathizing for how disgusting this must have been for us. I could not return to this hotel again having no confidence that I am sleeping in a clean room with clean sheets and