รีวิว The Prince Kitano New York

Not as good as last year unfortunately ! Was here in January last year, requested again a high floor with Park Ave view for the 3 day weekend. Did not get that but a lower floor, 6th with side street view. Room desk chair had a cracked handle and a big stain on seat. Floor staff were loud on first morning at 8 AM and on, moving, stocking, doors opening and closing plus some talking. Asked for ice upon arrival, valet/doorman said he would have it sent, never received. Internet charge of $10 a day, got to be kidding me, include it in your room charge, don't be petty. TV has few options, worst choices possible. Room was comfortable, bed and bath very good with nice amenities. Room cleaning well done. Took items out of the refrigerator for our bottle of wine and water. At checkout all those items were on the bill, they did take them off. Billing is strange, I prepaid but had 2 charges of $300 on my card at departure, took several days to come off. My overall opinion is this new owner Prince group trying to make you not come back ! Needs a total improvement from this year compared to last year.