I had high hopes for this hotel given the other reviews; however, I couldn't have been more disappointed. When I arrived on Sunday evening, the apartment was filthy. It clearly had not been cleaned since the previous tenant (who was a bit of a slob). When I contacted customer service, they were unable to switch me to a clean unit and unable to have a cleaning service come that evening. So I had to find another place to stay the night (yes, you read that correctly). The next morning, I tried to check-in and the unit still had not been cleaned. They didn't clean it until early afternoon. After chatting with some other people staying in the building (attending the same conference as I), I realized this was not an isolated problem. In addition to the poor cleaning and customer service, the insulation in the units is practically negligible. If you happen to have a quiet neighbor, I'm sure the unit would be great. However, I was kept up most of the night by neighbors having long telephone conversations where I could hear every word, even with ear plugs in. In summary, I would not stay here again. Despite its convenience to the convention center and relative affordability, it was just not worth the absolute hassle thath was staying here.
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