Fairfield Inn & Suites San Antonio NE/Schertz

The location was great as well as the staff! Very professional and very clean!

The room was ok, but the bathroom shower was disappointing. The rod the shower curtain hung on was very broken which made the shower curtain pool to the middle making it impossible to shower with out getting water on the floor. Also our heat would just turn off and not heat for several hours.

From the minute we walked in and through out our stay, the staff was amazing. The hotel grounds were well kept and plenty of parking. Multiple places to eat foot steps from hotel. I absolutely recommend staying here.

Great and friendly staff. Checkers in and out quick! Breakfast was nice and shower was amazing with great water pressure

I had heard about Fairfield inn and to be truthful I was looking for comfort or doubletree accommodations. Instead I compare Fairfield to economy Inn.

Accidentally left my wallet in my room after check out. They called quickly and let me know and returned it to me. Thanks!

We only had room service every other day. We had to go get fresh coffee. I think they could of checked the room for coffee daily,

Staff was stand offish and short in personality. Products were short in the rooms. Hygiene etc. no one seemed to have cleaned the room ahead of time. The bed was comfortable and the room was pretty quiet.

When checking in we agreed to room cleaning every 2 days. No problem. On day 3, we asked for full service cleaning from the cleaners. She grilled us about how many days we were staying. We were in fact leaving day 4, but we needed our room clean. She said to inform the font desk when we left. At noon, we told the front desk we were leaving and wanted our room clean. We came back that evening to an unclean room.