When we arrived, the room they put us in was smelly and noisy, so we had to ask for another room. We could not find a parking spot because there aren't enough and had to leave the car across the street. The lady at the reception never mentioned what time is breakfast and lunch and didn't bother to give us bracelets unless we finally saw other guests and asked for them. We didn't have remote controls in the room for the AC and the TV set. The bath tub was clogged after each shower. They would leave the lights on for each balcony till 11.30 pm with no appreciation for guests' preferences or even sustainability. Pool was cold, not sure if they give you towels because nobody communicates anything. To us, this was definitely a 3-star experience and not close to a 4-star hotel. Not planning to come back anytime soon!
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