Margaritaville Vacation Club by Wyndham - St Thomas

Overall great location. Nice people and food was okay.

Our room wasn’t ready upon arrival which made us late for one of the events we flew in for but with that exception, everything was great, would definitely stay here again.

This property is understaffed. The only restaurant on property is extremely slow even when not busy. The golf cart shuttle situation getting around the property is less than desireable. We asked for late check out and were given an extra hour, then got kicked out of our rooms at at regular check out time.

The resort is BEAUTIFUL. The staff was polite and helpful. There are a LOT of heels and stairs. You will get your workout in lol. My only negative is that there are a LOT of cats around the property, actually the whole island.

Everything was very nice , but the room had a kinda musty smell , which I’m sure is typical for the area

There are some hazardous metal objects sticking out of the sand on the left part of the beach that someone can and will get injured on. Lawsuit waiting to happen

When I checked in, I had rented a one bedroom, suite, and all they had for me was a studio suite. I pulled out my reservation. I showed it to the lady at the counter, and the lady at the check encounter told me that there’s no difference between their one bedroom suites and their studios units. I told her I paid for a one bedroom and she said the two units are same size, the only difference in the unit is the TV which was a complete lie!!! I went and got my paperwork and returned to her to show her the room difference and she said we are out of the one bedroom unit and they only have studios left and then any person stepped and told me that they were out of one bedrooms because they had maintenance work to do on them all week and he would refund my money ( which I have not seen a refund sent to my email yet!) So when back on ******* to looked for a hotel in the area to rent and this hotel came up as having one bedrooms units available for the whole week. I preceded to show that to him and he told me that system is wrong. So far everything they have told me is a complete Lie!! And I’m in my wrong room and have seen no refund! I am a very seasoned travel in and out of the United States and this check in has been the worst experience I have ever had!! They just keep staying one lie on top of another and it didn’t help because this is all happening on a Sunday evening when the managing staff is not here.

Great time, great views, and great location! The amount of different tropical plants were the best part!

The front desk was very unorganized our room was not ready till 3 hours later after check-in time Some staff members were friendly others didn’t even acknowledge you when walking in the lobby. The food at the hotel was just sandwiches due to the restaurant kitchen being renovated. Our room door did not even lock which is a major safety issue.! The pools and the view from the room were all good.