Rakuten Stay Villa Nasu

The hotel didn't have lobby staff, guests had to check-in by themselves with the iPad. The system is good but it takes time and too much information is needed. The room is super clean, living room space is large. 2 twin beds located in a room clean. Kitchen inventory is fully complete.

The hotel is definitely very quiet and spacious and have many amenities and natural onsen inside. I was given the second floor but as I have many luggages and seniors with me, I requested to change to the ground floor. Thanks. But remember to request first to avoid such inconvenient uneasy situations.

部屋がめちゃ広くて、施設も便利だ。バス停がとても近い、車が無くてもそんなに不便ではない。

とても綺麗な宿でした！ 広くてベッドも大きくて快適です。

スタンダードファミリールームに宿泊しました。全体的にとても綺麗でお洒落なインテリア、特に広々としたお風呂と洗面所が良かったです！人工温泉も匂いと肌触りでしっかり温泉を感じられました。テラスデッキも大人が６人でBBQをしても狭さを感じることの無い空間でした。また、寝室のプロジェクターも綺麗に映って大満足でした！Wi-Fiが少し遅いかな？というのと布団がダイブルサイズで１人ずつではないこと、1階の部屋だと2階の足音が気になる方もいるかな？と思うので、サービスと設備は4にしました。個人的には大変気に入りましたので、また来たいと思います！

綺麗で快適でした。 別のタイプでリピートしたいと思います。 他の口コミにあった、部屋がバーベキュー臭いというのが今回の部屋だったのだと思います。入って直ぐに肉の油の匂いが中々ありましたが、過ごしているうちに気にならなくなりました。 これはどうしようも無いのかな〜 贅沢を言うとリビングのテレビはもう少し大きいと良かったかな 洗濯機◯です。 調理器具◯です。

部屋も広くお風呂は温泉が出るし最高でした！

First the dislikes! 1.We arrived at about 4PM and checked in. The moment we entered the residence upstairs seem to be holding a gymnastics contest. We shrugged it off as excited kids. No! This was non stop drumming on the floor until we checked out around 1150 pm that same day 8 hours after checking in. 2. The outside ambient air began to smell like a busted septic tank and raw sewage. Not sulfur like a hot spring but sewage! Unfortunately, I can tell the difference. The smell began to seep into the residence making me and my family feel ill. Customer care basically said we were complainers and if we wanted we could move rooms but the entire area smelled so moving was not an option so we went home. 3. While packing up our vehicle to tavel home for several hour's we had the pleasure of listening to a couple fighting in one of the rooms before leaving. Far from a relaxing vacation we were looking for. 4. To top it all off the property refused to work with ******* or us to make right for the terrible experience my family and I endured. No sincere apology, nothing. Basically a thanks for your money losers and piss off type of response. No responsibility taken at all. Beware of this place unless you are hard of hearing and smelling or like being treated with no respect. The good. It was a nice location. The outdoor area was nice and the room was comfortable. It is sad its looks don't live up to the expectations. Avoid and would never recommend this location to anyon.

We've spent Chris**as holidays 🎄 eve with my family we've stayed for 2 nights and 3 days, we are so happy to stay in Rakuten Villa, we wish to stay again next vacation.