Our stay was pretty good but when we went to check out we were wanting to pay with cash and the desk attendant authorized and processed my credit card before we could say otherwise and then said she couldn’t correct it.
Shortly after checking out, I couldn’t find my wallet. I called the hotel immediately and the desk attendant would not help me at all. We went back to the hotel and thankfully the manager was there to assist me. She asked all the housekeeping staff if they had found a wallet and they said no. She clearly was skeptical as she looked through the housekeeping cart and employee room. She asked multiple staff and they all said no. Thankfully I still had my passport but losing my wallet was very stressful. Had the manager not been onsite, I would not have been assisted by staff at all.
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