Hampton Inn White Plains/Tarrytown

This stay was not what I would call good... It was in fact a poor experience. By this I mean. I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins. I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready. At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than "protocol". So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah... Poor job by the room ready crew. And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help. 5 STARS for Aaliyah 1 STAR for Cleaning Crew (-0) for associate.

on price wise the this is a place for short trip stayover, dont expect too much

The service was good. Unfortunately there was a hazardous stain on the bedding. To which the hotel said she will refund 30% of the stay.

The hotel was clean and staff was friendly. The breakfast was also good.

Rooms need major updating, beds were supposed to be double-beds but definitely were not standard, they were very small. Wall paper peeling off walls in room, bathroom was definitely not of the standard for price paid! Little details lacking…like walls needed paint in bathroom, furniture was old, no microwave & worst of all TV didn’t work.

Well, I got downgraded to a single with no rate break, but I was perfectly comfortable, and really didn’t care. I am a single. I just didn’t need to be reminded. But they were very nice.

It was ok. I found it had degraded since my last stay about 4 years ago: cleaning rooms every other day, no microwave in room, pillows were quite uncomfortable, breakfast was no that great (eggs were cold). Change my staff rating to 5 stars. they were nice and friendly.

If they could install some charger so that electric vehicles could be charge i would give them 5 out of 5.

Staff was great checking me in. My room was very comfortable and breakfast is quite nice.