Holiday Inn Express & Suites San Jose-Morgan Hill

NEGATIVE - Issues at check in with unprofessional staff and the switching of my reservation with another guest. Our suite had ants on the floor and on bed spread. Noticible maintence issues throughout (paint, broken signs). Breakfast staff not identified as hotel staff and dressed inappropriately. Sausage trays cold. POSITIVE - Plenty of parking and lighting around the building. Beds comfortable.

Our stay was great! First off, the hotel allowed us to check in early. We came to the area to go to the 49ers playoff game and the hotel is located right across the street from the train station, which we used to get to and from the game. It was extremely convenient. My friend and I go to 3 or 4 games a year. We will be using this hotel for now on. It's convenient, clean, and accommodating.

We like the room it was accessible because I have a stroller, the breakfasts my kids love it, the staff very helpful.

Easy and quick check in. Room is outdated, but you get what you pay for so it’s reasonable. Came mainly with kids for the indoor swimming pool during winter time. Sad to see the jacuzzi is not open for use (it’s covered). Many walkable dining options nearby.

Showed up a little early and the front desk staff worked to get us a room. The hotel was quiet and there was easy access to fast food and the freeway.

So just to be clear this is an older hotel that’s been upgraded. It was probably a Holiday Inn basic and now they made it into Holiday Inn express. The room we got was not too bad other than the floor was pretty dirty. Part of the problem is the hotel did not notify us that there was a soccer tournament team battalion staying at the hotel. They put us on the bottom floor next to the breakfast bar and as soon as we got there, there were mid teams running everywhere, including the second floor and making a lot of noise. The following morning it sounded like an entire school was in the lobby from all the kids running around and all the noise that was being made and we were trying to get a little extra shadow and that wasn’t going to happen. We didn’t try the pool in the spa but I did look at it and it was actually in decent condition and they had a nice outdoor seating area. The hotel has placed a lot of its broken furniture in trash at the rear of the hotel, which looked really tacky. Not sure who the hotel manager is but if you do a little extra care and cleaning the rooms a lot better, including the carpets and not allowing trash to build up at the back of the property which also includes broken furniture.

My daughter and her husband flew in and we had a bbq w/family and friends,I didn’twant to drive 4hours back home so I decided to stay @ the Holiday inn.The staff was very nice,my room was clean and comfortable.thank you

Check-in slow; broken elevator so 3rd floor room was a bit of a challenge; no water available in breakfast area. Room clean but outside road noise was evident. Included breakfast and breakfast area was good (except no water in area).

Breakfast view of the mountains Elevator was down with no evidence of intended repair. Hot tub was out of order too. Also no evidence of intended repair