ผู้เข้าพัก
6 เมษายน 2024
2nd night the lock of our hotel room was broken, could not access, luggage of our 4 kids (one is 5 months old), baby food, clothes stuck inside for a whole night. Only a trainee receptionist present in the hotel during the whole night, no technician, no management. Management only shown up at 8 in the morning. When management finally arrived, there was no communication, no explanation, no apologies, no compensation offered, unless we asked for it. Total incapability of hotel management staff to handle the situation. Waiting for 12 hours, finally they could open the door at 9 a.m.
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