We cut our two night stay short to one night which says a lot. We recently stayed at Coco for a 13th birthday celebration for my daughter & had emailed via ******* (special requests) twice that we’d like a high floor & a view if possible for our 1 bed apt for 2 nights but received no reply. Assumed there would be no issue with this as no response was received & the photos of the 1 bed apt showed some sort of partial view. I’ve always received a reply to these sorts of requests to let me know if I needed to pay for upgrade for view from hotels etc. When we arrived our only view was a block of units with no view whatsoever on level 2. Really disappointed as it quickly became apparent that not only did the the unit not have any view, but it was also really lacking maintenance & basic cleaning. The chairs on balcony were falling apart, the phone to call reception was inoperable, TV had no instructions how to operate the strange 2 remote system even for normal free to air stations, all of the bedroom roller blinds were mouldy, bedroom doona stained & food use from last guest on foil in oven still evident (outline of sausages on foil in very dirty oven). Towels were really thin & shower fittings corroded.
We weren’t arriving until 3 pm but received a message around 12 that room was ready.
No idea Mooloolaba Tri was also on with streets around Coco closed extensively over our weekend stay with no notice from Coco so we left early Sat arvo at 2.30pm to not get stuck there Sunday.
แปล
