NH Montevideo Columbia

Nice location, good service, can walk to the river and the old city down.

Hotel bien située à proximité des rues piétonnes du vieux Montevideo

Localização ótima, atendentes cordiais, necessitando de alguns reparos e substituição de toalhas.

酒店位置極佳，就在拉普拉塔河邊，河景房的風光美極了。酒店後邊幾條街就是獨立廣場和老城區，可以步行到輪渡碼頭以及租車行。周圍特色餐館和超市比較多，總統辦公室和很多政府機構都在附近，工作生活都很方便。酒店門口停車場比較大，可以免費停車，租車過來很方便。

Cama confortável, chuveiro muito baixo, eu batia a cabeça, café poucas opções, razoável o hotel

酒店服務尚可、房間乾淨整潔、自助早餐尚可

非常安靜，休息的很好

A member of the NH family of hotels. Staff is excellent and attentive. The location good and hotel comfortable. The building itself is showing signs of age and in need of some attention. The NH chain of hotels has been a favorite around the world.

Wow. One of the most ridiculous experiences in over 35 countries and 150 hotel stays in my life. Arrived at the hotel which looks dated from the outside but I was confident, based on the reviews, that the rooms would be decent as I expected. Slow check in process but staff fairly friendly. We got to the room which, no exaggeration, was one of the most dated, smoky, disgusting rooms I’ve been given. Rather than complaining at the end of the stay, I returned to reception and said that the room was horrible and smelt terribly of smoke. I asked if we could be moved to a nicer, newer room. This wasn’t well received but Leonardo (hotel receptionist) said that he would arrange for us to move to a room on the eighth floor. We fetched our things from the first room and waited at reception. After Leonardo had ignored us for a few minutes, I asked again if we were being moved to a better room. To clarify, by better, I was asking simply for a more modern room that did not smell of smoke and that reflected the photos of the hotel online. At this point, he lost his temper and said that we needed to go and sit and wait. I explained to him that we had a reservation later in the evening and that we needed to check into our new room quickly. He behaved aggressively and with a short temper - telling me that I should basically be grateful that he was moving our room! I explained that, as a customer, we pay for a room of a good standard for the price and that he was not doing us a favour! He then accused me of ‘harassing him’ about having a better room! There was no element of ‘harassment’ and only Leonardo speaking in a rude and totally unprofessional way. I could not believe what was happening! At this point, I asked to cancel the room as we were going to stay elsewhere. I asked Leonardo for confirmation that the cancellation would be free and he told me ‘he did not have time to write this confirmation’. I explained that it would take him less than a minute and that we could only leave the hotel if we were sure we would not be charged. He begrudgingly provided Brie after demonstrating a further bad attitude. I am sure that the hotel will reply to this review with a different version of events but, all I can say is, this hotel is seriously dated, in a bad condition, smoky in the room we were given and the attitude of Leonardo was one of the worst and most bizarre I have ever come across. I am also making a formal complaint to the NH Hotel group, whom I expected better of.