The customer service and people management skills of Avalon Springs is by far the worst we have ever experienced. 1. We booked a four night stay (17 to 21 April 2023), in the mountain chalets with its own private jacuzzi. Three of the nights the jacuzzi was not working (with boiling hot water), even after reporting the problem to the staff. 2. We specifically booked and paid for a chalet for six (6) adults, and received two bedrooms, for four adults. We were then forced to place and share a space for two adults on one single bed in one of the rooms and sleep very uncomfortably. The sleeper couch, which is clearly for the use of a small child, was provided for the other two adults. This sleeper couch does not even cover the legs of a teenager and the 1.75 meter long adult had to sleep on a couch that is not even 1 meter in length. The chalet next to us had no visitors for our entire stay, yet, the management could not think of providing an extra bed, even in the living area, just to provide some sort of comfort. 3. Prior to checking in, we raised our concerns with the reservations manager, who instead of prividing a solution to the problem, gave us an attitude and refused to cater to any need. 4. Upon check out we requested to speak to the general manager, Mr. Gavin Hatherley, who was on site on the day, but like a coward avoided speaking us, and has to date not responded to a single email. Furthermore, we have had contact with the reservations manager, Debbie Nel, and the front desk manager on the day. None could assist or provide any solutions to any problem. It is clear that absolutely NO ACCOUNTABILITY is taken from management at this resort, and judging by the trail of bad reviews on Trip Advisor, they do not care about customer service or comfort. I would never recommend this resort to anyone!
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