We booked in for a 1 night spa treat as we both have pretty busy lives running a business from home and looking after two young children and time away is really very rare. It's so important to get things right for guests on a one night stay as you have little or no opportunity to correct things in such a short time, if it had been a single problem we probably would have mentioned it but there were so many things that we weren't happy with, some of which couldn't be fixed. 1. The outdoor pool was closed! My wife is an avid cold water all year round swimmer so the pool was a priority. We wandered around and found the pool area, it looked like it had been abandoned years ago. There was nothing on-line stating it was closed. 2. You can't swim in the lake. Seems obvious that if you have such a beautiful body of water right there that you wouldn't offer that for swimming, especially with the huge popularity of cold water swimming. 3. There are no site facility maps up on the walls? There are QR codes that open up but what is wrong with having actual maps up? I felt that we weren't alone in wandering around trying to find things. 4. The general decor is not 5* standard, fixtures and fittings are tired and stained. 5. Our room had stains on the ceiling and was generally pretty tired looking chipped furniture, a desk draw that wouldn't stay closed without the chair pushed up against it. 6. Shower curtain kept on coming off. 7. Toilet flush kept on sticking which meant the cistern was constantly filling. 8. Hot tap on the basin was missing a cap. 9. The basin plug was missing the closing mechanism. 10. The room main door kept on catching when you tried to open it. 11. TV aerial lead was dangling underneath. 12. Mirror in the bedroom wasn't level (I tried to level it but it was fixed on two points). 13. TV kept on freezing and switching itself off. 14. Bed was way too firm (This is personal pref obviously, but didn't help considering everything else). 15. Indoor pool was way too hot (once again, personal pref here). 16. Outdoor jacuzzi area really small for the size of the resort, decking boards already curling on the edges (trip hazzard?) due to all the water. Looks like you've opted for a material that doesn't like getting wet? 17. Very small shared saunas and cold rooms, if the hotel had have been at capacity it would have been even worse. 18. Chairs around the indoor pool area make for an awkward walk around, once again, if the hotel was busy this would be terrible. 19. Toilet paper took me right back to my school days in the 1970s, really poor quality. 20. Evening meal was pretty basic and small, I opted for the vegan burger, pretty horrible, sweet potato 'fries' were over-cooked, yes, all four of them. Slaw was bone dry. My wife's meal was also mediocre. 21. Breakfast, think this has been echoed in other reviews, you pay a lot of money to stay yet anything cooked is extra! Absolutely unacceptable at this price point. 22. Th
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