Ty Milford Waterfront

The front desk staff Millie Hewett had refused to reverse the charges when i wanted it to be charged to another card instead and she kept saying that it’s not possible to be done, until we insisted and wanted to escalate this matter as we had never had such difficulty with any other hotels on such request and yet she seems to be making things difficult for us.  This was not the only instance that she had made things difficult for us. The other night we had requested for 2 sets of toothbrush and she told us that the hotel only left with one set and told us to go to the nearby convenient store to get the other set. My partner had asked a couple of times and she kept insisting that’s the case. Then my husband checked with another staff that was on duty and he passed us another set of toothbrush. I had confronted her this morning to just understand what is her issue with us and she said that the hotel should not give out too many toothbrush sets. We are very disappointed that your staff behaved in such a manner and provide such level of service.

Another great stay at the Ty waterfront in Milford Haven. Staff friendly and helpful, room clean, comfortable and well serviced. Will stay again.

Check in was excellent. We were an hour early and room was ready so no waiting around. Receptionist was so helpful and friendly. Great lounge/bar area. We had a king size double. Spotlessly clean, great bath and shower. Housekeepers were so helpful and friendly.Nice view of harbour from room. Both nights had evening meal - excellent service, food to die for. Also promoting local welsh products. Staff very helpful and friendly. Yet again nice views from restaurant. Car park opposite hotel was great and free of charge.Check out was so easy and receptionist was again very polite, friendly and helpful. Area around hotel includes a few cafes and restaurants. Great base for exploring Pembrokeshire. Would highly recommend.

Breakfast with our room was really good but the evening meal bar menu was ok and perhaps expected a little more taste and flavour. The room was comfy all amenities for a nights stay Staff were friendly and helpful

Really top accommodation. One problem if l chose pay at property, they overcharged me - twice.

The Custer service from the desk staff was impeccable from checking-in to checking-out. Superb cooked breakfast too. Will be back again. Thank you.

Nice new hotel in an area we know well. The staff we encountered were all helpful and friendly. The room was clean and comfortable. The only downside was the cost of drinks which were twice the price of a local restaurant. The same for the menu . We ended up eating and drinking outside the hotel

The hotel was easy to find, beautiful location and well kept. Staff were friendly and check in was straight forward. The hotel was immaculate, we had a room with a view over the harbour. The bed was large and comfy. The room immaculately clean as was the bathroom and well proportioned. A good selection of hot drinks were in the room as well. The location is ideal with restraunts on site nearby and shops locally. Good road links to other Pembroke areas made this hotel ideal for us. The only down side was the lack of disabled parking. As a blue badge holder I often rely in these spaces as I can't walk long distances, there were a good number of spaces, however only one car parked in these had a blue badge displayed, the lack of monitoring and honouring of the system was a real issue for me. There was thankfully a space at the nearby museum the parking officer let us park in overnight, however if this wasn't available or we hadn't been able to ask we would have had to park quite a distance away. I'd want to know they were enforcing the blue badge only bays if we were to use the hotel again.

A short break over New Years Eve in this hotel situated at the marina in Milford Haven. Comfortable, well sound proofed room which offers a range of Welsh products as it does in the hotels within the same group. Good black-out curtains and comfortable bed. Would like to see Welsh as the initial greeting, after all we are in Wales.