Hotel Santa Maria Merida

It’s ok but there’s no window to the outside world and no exhaust fan in the bathroom. People friendly, nice little pool, clean.

The hotel and the room was acceptable. I was on the 4th floor and no lift but no worries. There was no chair in the room so could only sit on the bed. No fridge was a pity. No blackout curtains or a safe a pity. Door lock was pretty flimsy and no chain or latch on the inside was a concern. But the room came at a reasonable rate and the area looked safe and it was centrally located and quiet. So hotel is reasonable.

It is a beautiful historic hotel . My husband and I enjoyed our two nights at the hotel. It is a short walk to the central plaza and with a lot of great restaurants near by too. The small pool in the courtyard was clean and refreshing. The staff were nice and helpful. I would highly recommend a stay here

3rd trip to Merida, different hotel each time. StM layout appears to be fairly typical: foyer with rooms farther back arranged around a courtyard. This makes it just a little noisy at times but not intolerable at all. The room was clean, clean, clean. 2 (14 nights) weeks, not a single bug except a couple of flying things because I had the door open a few times. Also appears to be a standard room layout, older but not worn. The cleaning folks obviously work hard. Was completely pleased, we tipped 30-50p/day when they cleaned ($2-3 US). Front desk was accommodating as needed. Everyone was friendly. I will stay there again. Keep in mind Centro is 400 years old, so cockroaches and bugs are a thing… at the other places maybe! Not here, I didn’t see a single roach, and believe me I was looking -can’t stand ‘em. I would have left on the spot.

Pool looked good on the Internet, but was empty on arrival and stayed that way for 10 days. Would have been too small for a real swim anyway.

I booked this hotel based on well deserved positive reviews for location and cleanliness, however I think it is worth noting it is basic accommodation and some folks may be disappointed based on the reviews alone. The beds were made with just sheets and we had a blanket in the room we could use but another person in our party had to ask for one. There are no services (kitchen, bar) on site so we would not expect much, but something like glasses or even plastic cups would be nice. It was walkable to the sites we wanted to see and we felt safe and comfortable. Staff were efficient and I expect many of their guests are familiar with the area and don’t have many questions.

We really enjoyed staying at Hotel Santa Maria. Staff were lovey, very knowledgeable, great help organizing tours, airport taxis etc. Room was simple but very clean and comfortable. Nice a quiet but also close the action. Honestly, it exceeded expectations and would stay again. Really nothing to complain about. Nice little cafe on site too for a quick coffee or breakfast sandwich.

I was extremely pleased with the area, hotel and Service. Veronica was very helpful. I loved coming to a clean and cool room after our day. I will stay here again.

Veronica the receptionist was 10/10 Very nice and helpful. We fell as home away from home.