Stayed here for three nights in April. Front desk decided it was more important to be scrolling thru her cell phone than check me in. Also had trouble wanting to purchase items from the snack area, so I just gave up. Restaurant staff was rude to just about every customer I witnessed come in and it wasn't like they were slammed the night I ate there. If you're not there early in the evening good luck finding a parking spot that is convenient. The back lot is a chore if you have luggage, no paved ramp to roll it to the door. Rooms need a refresh, furniture is old and tired as are the hallways. Hotel hosted some event with lots of teenagers on the weekend I was there. Was difficult getting to sleep with all the noise downstairs.
We were exceptionally pleased with the service we received here. At check-in, we were greeted as Platinum Elite members and the staff went above and beyond to make sure we received Platinum benefits. There is a charge for valet parking, but the cost was a bargain, for the service. We ordered room service for dinner, for which there is an additional charge, but it was well worth it, because - again -we had exceptional service. Food was very good for dinner and even better, for breakfast. Our room was very clean, with soft beds. It was more quiet than we had anticipated, but that may be because Beale Street is actually about a block away. Hotel is in a great location, right across the street from Fedex Forum and the Memphis Rock & Soul Museum. Easy drive to Graceland. Also, there are many great restaurants within 1 to 2 miles of this hotel. We will definitely keep this hotel ”on the radar” for a future visit !
My first encounter with Bryon parking my car with his pleasant personality and mannerism was amazing. He was very knowledgeable about Memphis and guided me in every right direction of this amazing city. Afterwards we had the opportunity to speak with Chevalain, Erandy and Chris at the front desk. Their warm welcome to Memphis made my check in and check out process more like being welcomed/departed by family. Ms. Tara did an amazing job cleaning our room daily. Each and everyday our room was spotless. Also Mr. Dee met all our pool needs and made sure water was appropriately cleaned and comfortable for all guests. There were serveral other hotel staff that i didnt get the chance to get their names. But hopefully all the staff get the recognition they deserve at this hotel. This experience with this staff was truly amazing. I look forward to visiting your city again and will certainly stay here. Thank you to such a great family oriented staff.
This is a clean hotel and a good breakfast but is really starting to show it wear and tear. Also you have thins walls to hear that guest who checks in at 2:30 am. The sheets are basically see-through, but it was a clean stay. The fitness center needs more than two sets of dumbbells. It had cardio equipment, but would’ve liked weights since I work out every day. This Holiday Inn also needs a more efficient check in process. They check in a lot of workmen, and they check in is all manual and paper-based. Takes forever. They have a happy hour on some days. Closer to the mall and restaurants. Pro tip…..Take the back way around the mall to avoid traffic. Would prefer to stay at the Hampton Inn since they recently remodeled, but couldn’t get in there.
We normally use this hotel about 1.5 years ago and it was awesome, hot breakfast, friendly staff, clean rooms. These are the reasons we used this hotel. We just went September 12-14. We paid a lot which we didn’t care because of the reasons stated above. It started with the breakfast that used to be hot, now it’s like they keep reheating old food. The eggs wasn’t real eggs like substitute eggs, everything tasted like reheated food that it didn’t hold any heat of its own. We went down early so the food should have been hot but it was like it was cooked a long time ago. I had to do some remote work so I told one of my relatives to get me some food and bring it up because I couldn’t leave work. He said the kitchen server was complaining saying they are taking all the food when he just got two plates of food, she said this so loud that they heard her, then she was scoffing like a two year old the whole time, she also said, if they was us they would know how we feel, first of all no, I wouldn’t because I care about making people happy so it wouldn’t been a problem for me to serve because I been in a job like that and enjoyed it, she was just lazy and didn’t want to work and the food tasted just like her attitude, terrible! Then most of the things in room didn’t work, the coffee machine cord had a shortage in it, the iron was just leaking water. This place changed a lot! We was so looking forward to this place now we have to find another place to stay. I guess all good things does come to an end.
ผผู้เข้าพักThis hotel was really nice. When we arrived they gave us a room that was not clean completely clean. We immediately went back downstairs and They switched the room and gave us vouchers for drinks for the inconvenience. It was walking distance about 10 minutes from beale street. There are restaurants nearby and the hotel have a nice restaurant. I would stay here again.
I was enjoying the last bit of good weather and the good views at Hu hotel rooftop. The food and drinks on menu are welll made! The Drink menu is more interesting than most spots . The bartenders Alicia and Ellie were busy all night with drinks and the cook Rum-b helped pick my food, the wings. I’d recommend to friends and coworkers
AAlisha MThe outside is not all appealing but when you get inside tour room, it's nice. The staff is not all that except for the one black lady, she made us feel welcomed, she joked and spoke every time she saw us, the other staff members, they just looked at us and didn't part their moth. Lol It served its purpose for us when we went. We went for a lakers and grizzlies game. It's like 15 to 20 mins away from FedEx Forum. I would rebook here again.
TTthomasstrongการเข้าพักของฉันที่นี่ที่ Extended Stay เป็นประสบการณ์ที่ Great Experience สําหรับครอบครัวของฉัน & I มาพักที่นี่ตั้งแต่เดือนมกราคม & Ashley, Tony & พนักงานได้ทําให้การเข้าพักที่นี่สะดวกสบายมากสําหรับเรา สะอาดเสมอ พนักงานเป็นกันเองพวกเขา ล้วนทําให้คุณรู้สึกเหมือนอยู่บ้าน&พวกเขา very very attentive to your need Thank you for the Great Service you & your staff have & continue to give me Thank you very much for your Dedicated Service1 Mrs.Thomas-Strong