Candlewood Suites Memphis East

First time staying a Candlewood Suites. Big room and very clean. Will return to this property in the future!

We were exhausted from traveling all day in the rain, Uno was so friendly, helpful and funny. She really made us smile and so glad we chose this place to rest before the second leg of our trip.

I checked in on wednesday september 13 and stayed till september 15 . Upon checkin i was questioned about ny dog whom i stated was an emotional suppprt animal . At checkin the manager was very invasive about my animal he asked so many questuins i got uncomfortable . He charged me a fee for my emotional support animal but he did ask the other about their dogs upon checkin -but they were white i am black. Still have not gotten my depost back and i asked the other pet owners they told me he diddnt ask them any qiestions and no charges .but got on me to explain what is wrong with me .i am going to call a lawyer with ada feel some kind of way.

The hotel overall, is very nice. Its just unfortunate I didn't get what I thought I paid for. Nice people, nice rooms, and nice environment. Just pay attention to the description of their rooms.

I was there for 12 days and they never refresh my room. I requested my room to be refreshed two times in those 12 days and nobody ever came up to do anything the room was very dirty.

The area felt safe although there is hardly anything around to eat other than fast food. No food in the hotel except a room with vending machines and coffee. In the room the bed was very clean and comfortable. Perfect temperature and great pillows. Kitchen has stove, dishwasher, full refrigerator and microwave. Dishes, silverware, pots and pans. TV worked well. However, that being said…no cups at all, not even disposable. No hand soap and not available either. Front desk person said the shipment with supplies didn’t make it. Lady named Sonya came to the room with us, carpet was filthy and stained and smelly. She saw how run down the room was. The recliner’s fabric was torn and broken as well as the only chair. The legs of the desk were broken thus made the desk unstable. Bathtub was stained, and the sink was broken. No hooks for the towels. No everyday house keeping- once every seven days... I had to clean and disinfect surfaces myself. If you needed fresh towels, you had to go get them yourself. I looked at other rooms but they were not that much better. The check-in person not so knowledgeable and helpful. I had to return in the morning to fix the situation with the manager in regards to charging the correct credit card. Finally computer and printer in the guest area did not work and we could not print needed documents. We tried to leave early but they were going to charge us anyway and we were unfamiliar with the area. Not worth the MONEY spent! Will not return.

Super convenient to I40. Reasonable room at a decent price. Free parking. Front desk was a bizarre experience on the level of professionalism, but got it done faster than some.

Lady at the front desk was polite. We booked 2 rooms. One room already had people in it. Had to go fix that. The other room was dirty. Had dirty towels and a cup of water on the table.

Overall nice though a little unsanitary