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4 กุมภาพันธ์ 2024
I had been to the Alpaga Hotel a few years back for dinner and had fond memories of the place, so we were looking forward to our stay there. We booked a suite and had high expectations, however, we ended up being very disappointed on many levels. - Firstly, the suite itself was very disappointing. Not cosy but pretty basic. The small bed room had two single beds and two wooden stools as nightstands - that's it. Plus the ceiling were so low that you could barely stand up. The main bedroom had Queen bed and a tiny bathroom ensuite but was equally unexciting. - Secondly, we were not happy with the service. The hotel is out of town but does not have a good shuttle to the ski-lifts. The first day they promised to pick us up but we ended up waiting for 40 min until the receptionist showed up to collect us. Overall, we had the feeling the place needs new management, everyone was about 25 and had no clue what they were doing. - Thirdly, the place lacks management that is on top of things and puts some heart into the operations. For instance, there was cleaning equipment left in the room when we checked-in, but no wood for the fireplace (which also did not work very well even after we got some wood..). There is a cute little sauna outside that one can book for private use, but we found to be quite dirty and there were towels and water bottles from previous users, at the same time there were neither towels or water anywhere to find and not event a little bench or something to sit on (the sauna is a little hut outside). - Summary of our stay: they ask for a crazy high price for a super basic room, provide very basic service and do not have a good "ski game", e.g. not ski room, poor transportation to the slopes, etc. Place needs new management very urgently!
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