Hotel Real de la Sierra

Central location. Room was clean. Bed very hard! No plug-ins available.

The hotel is located close to shopping and many restaurants. I would definitely be returning to visit this town but I would never choose this hotel again. The front desk girl was very nice but she could not locate payment made to the hotel reservation. The receptionist had to call her supervisor which in deed was very rude assuring that I did not make payment, even though I was showing proof. Not until she called another individual for help on how to use the computer, it was then that was able to locate the information. While I was waiting for her to locate the information, she also made another remark saying that she "saw another problem with the reservation, the reservation was made for 2 but you have more people with you" assuring other people waiting there were with me. At the end of the whole fiasco, she never offered an apology, instead, she concluded saying "we found the payment you can go now". I was furious and wanted to leave pretty bad, but the reservation was made long distance, it would have been a headache trying to change it. Furthermore, the beds and pillows are very hard and uncomfortable. Definitely I would not give it a second chance.

No hot water and weather was very cold

TODO MUY BIEN, EXCELENTE SERVICIO

Safe and walkable

Love the place… staff was great.. made my family and I feel at home.

All was great

Excelente para pasear, cerca del centro pero mala atención del personal, nos hacían caras de mala gana

El hotel está muy bonito y a buen precio el problema del ruido es que escoji balcón que es más caro ,pero en frente hay tres bares y música muy fuerte hasta altas horas.y en recepción no muy amable el personal.y en la habitación no cerraban bien las cortinas y estaba sucio el baño.