Toyoko Inn Marseille Saint Charles

We chose Japanese brand because usually it is a guarantee of quality. This hotel is very close to the main train station, easy to walk to tourist spots and is generally clean. The reception staff are friendly but those who work at the canteen have really bad attitude - they don’t want to serve you at all and have very annoyed face. I took only 3 seconds to think about what I want to drink and the guy already tutted me. The lady who serves bread threw the bread on my plate like feeding pets. Really unpleasant experience and I dare to say no one will ever experience that in Japanese inns IN JAPAN. The owner must be disappointed to hear their staff are ruining their brand.

I come from Hong Kong (China) and stayed for 2 days in late September 2023. The location is a bit away from the old port but still a walkable distance, but beware the neighbourhood is unsafe. Never walk alone at night time. As I travelled alone, I drove back to the hotel every night. The provisions in the room is surprisingly thoughtful. The hotel provides all basic appliances, including a water boiler, hair dryer, tea cup, a small desk, etc, and there are a few hooks, which are very handy and useful. The bed is cosy, and the room temperature is good with the air-conditioner. Speaking of the fridge, it was off and not in use, and there was some bad smell when I opened it. As it turned out, the fridge was just a decoration. The breakfast was fair, bit I can’t complain as it was included in the budgeted price. All in all, I would recommend this hotel. If you are not alone, it’s fine. If you are alone, please don’t go back at night and if you have to, drive!

Always a good news staying in Japanese brand hotel! Clean, quiet, nice bed, nice bathroom, with fridge, hair dryer, locker, nice bed…… everything you could imagine that a hotel room will have/you need is in your room!

Perfect location to move around the city, just 15 minutes walk to the old port. Clean and confortable rooms .

The hotel is very nice overall. The service is good and the rooms are clean. The toilet was a bit too small so maybe not adapted to big people like me. It is near the train station but the neighborhood could be a bit hostile for some people.

Very convenient place. Would like to book here for next time.

breakfast could have been better

The room is clean and spacious. The aircon and fridge are good enough. It’s close to the station and just a short walk to the attractions.

Everything ok, good staff and breakfast. Good position for the city centre.