Danielle
18 มีนาคม 2024
While the hotel was beautiful and the spa treatments amazing, which we enjoyed, thr service and room issue wasn't up to par for this type of hotel.
There were many staff who were kind and helpful. The laundry service was quick too. HOWEVER, upon check in we didn’t receive clear information about the hotel, showm around, etc like many nice hotels and thr concierge was not clear how cloae in walking distance the nice area of Guelliz or the Koutobia was to the hotel and we had wasted a lot of extra time taxi around. We even asked if it was just across the way and they said no but upon leaving for the airport we saw due to the route thr driver took that it was all right there. As guests that should have been shown on the map or made clear especially when we asked.
The bigger issue though was plumbing problems upon check in. Coming off an international flight and having issues with both bath and then shower so maintenance came twice to fix within first 24hrs was highly inconvenient and poor treatment as a guest in such a grand hotel. No compensation was offered until i mentioned it and they sent up an apology note and bottle of wine i cant drink (he never checked first or offered to just comp a meal or some cocktails we put to the room). The worst part was that the head of guest relations, didn’t comprehend the issue fully since it was fixed. He instead gave a bag with. heavy diffuser when we're heading to the airport. Ridiculous & cheap response for this hotel.
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