The Equinox

My family and I had a lovely time at the Equinox hotel this February vacation. The pool was absolutely fabulous and sooo beautiful. My three children had a wonderful vacation! We enjoyed complimentary Lavazza coffee each morning in the lobby! The hotel staff was very friendly. We can’t wait to go back again soon.

I have always enjoyed the Equinox. The grandeur. The elegance. The sense of history. And the fact it is located in my favorite place in VT is no mistake. The staff is very welcoming and accommodating My enjoyable moments are sitting next to the fireplace with a cup of coffee. I will return again.

I’m surprised reading these reviews since not my experience. I am very fussy and the room and hotel is in great shape. My only complaint is housekeeping comes in to change towels, make the bed and clean wastebaskets daily. I prefer changing daily bedding and cleaning daily. This however is only done on 3 nights staying. Overall very happy with cleanliness and staff. Hotel is maintained very well. Beautiful grounds and area and we would return again.

My mom and I recently stayed here for a quick weekend getaway. I have to say that for the price paid (nearly $400 for the offseason) the hotel is tired and dated. The tub in the bathroom had hair in it upon arriving to the room. Additionally, the AC unit was turned off for the season (May) so the room was incredibly stuffy. Despite us asking the staff to check on the AC, we heard from no one to fix the AC. Had it been a warm/hot weekend, we would’ve been miserable in the room. There’s absolutely no soundproofing in the room so you hear every hallway conversation and every door shut. Again, for the price paid we were surprised to see there was no coffee maker in the room. The staff was just so-so. They weren’t overly friendly and seemed bothered by interacting with guests (except for the bellman who was lovely). Was also very concerned about the safety (or lack there of). The back door of the hotel was open at all hours and required no key card to open it. Highly concerning given the size of this property. While I know they’re basically charging for the “charm” of the hotel, we were Overall really disappointed in the price paid and the quality and experience received.

I hope the new ownership Brookfield will seriously consider putting some much needed money into this hotel - the grounds are a mess with old poorly maintained plant material and non defined beds - The floors are worn and there were boxes piled every where - I remember this hotels hay day and it just tired looking -

I visited during a business trip in mid April. I'm not a huge "traveler" so it was a treat for me to just "get away" even if it was for business. The staff I encountered were friendly, the room was nice and the bed/pillows were amazing. It's a beautiful property but a little challenging to navigate at first. I joked with the front desk when I was checking out if the $150.00 comp fee be applied toward the mattress and a pillow. The restaurant was closed the evening we arrived so we walked down the road to the Silver Fork. The food was good, breakfast and lunch were provided on the day I was attending. I do not know the name of the gentleman who helped me but he was from the front desk and it was his first day back after an extended leave. Upon arrival, I had worked all day and driven 1.5 hours so I was tired and got a little turned around. He gladly helped me find my way and get settled in.

So disappointed with the experience at this hotel! The line to check in was very long and there was only one person working at the desk. Tried to check in twice and was told our room wasn’t ready both times. The lady at the front desk was very rude and unhelpful. She said she would take our phone number and call when the room was ready. 3 hours later we still hadn’t heard back so we ended up canceling our reservation.

I’m currently waiting to check in and it’s been over an hour in line. One person at the front desk and still almost 30 people in line. Stay away at all costs. They don’t care about you at all. This used to be a nice place but there are newer and better places in town

Day prior to eclipse,waited 1.5 hrs to check in with only one person manning front desk. Restaurant minimally staffed and food choices limited due to the lack of planning. You would think they would have planned in advance for the amount of patrons with reservations. Shameful management performance.