ซอนเดอร์ มาลาซานญ่า

We reserved Sonder apartment 4.5 in the nice Madrid Malasana barrio. We’d paid extra for early check-in and appreciated that the representative let us check in even sooner. The technologically challenged may find the contactless check-in difficult, but once you get the hang of it, entry and exit are a breeze. The idea of a reasonably priced home away from home is a good one. Our Sonder one bedroom apt was clean, decently laid out, with the essentials a traveler needs. (The shower is pretty small, with uneven water pressure and temperature.) The toiletries are first class. The free luggage storage is convenient. We enjoyed the area, which is in walking distance or metro commute to most attractions. Unfortunately, our first 2 mornings were disrupted by maintenance problems (blackout shade malfunction, lighting, a leaking shower). Management was reasonably responsive, given the absence of onsite staff. We did not appreciate the aggressive, officious and dismissive female staff who accompanied the maintenance worker. On the second morning, we were awoken to a loud, persistent fire alarm in the hall. I had to call to learn whether there was a fire or false alarm. Eventually maintenance arrived and disarmed the alarm. I suggest management: 1. Check that apartments are fully functioning prior to guest check-in, do regular maintenance, and not be complaint-driven. 2. Train maintenance not to enter guest rooms with “do not disturb” signs on the doors. 3. In the event of a fire alarm, notify guests immediately whether they need to evacuate or it’s a false alarm.

It’s a new, modern and a very clean apartment! The stuff is incredibly friendly and so helpful! And not to forget: The apartment is placed in the middle of our favorite part of Madrid: In Malasaña!!!!