Embassy Suites by Hilton Jackson North Ridgeland

Family get together. We were there only one night. This is a very nice property. It was clean except for the overflow in the outside trash cans. Probably the best breakfast I’ve had with multiple hot choices and even on-site preparation. Would definitely stay again.

Room was clean and neat. Enough space for 5 adults comfortably. Free Breakfast Buffet is simply delicious and awesome!! Staff was professional and courteous.

The lady who greeted us when we arrived was very friendly and personable.

Very disappointed with the overall visit. The cost of $330 was beyond ridiculous for one night stay and had a room with floor cracking , didn’t smell clean, and had dust on fixtures!!! There were dirty floors at elevator and door entrance. The carpet has stains in hall way. I feel this is not acceptable with the cost of what was paid in a more upscale area that wouldn’t expect this.

The ladies at check in was super nice and friendly. Now the ones who was cooking and serving food was so mean and rude and all except one man but the rest that service me had a smart mouth. We checked in Thursday got food at the hotel restaurant I got chicken the chicken was really good. Friday I go back and they are out of chicken not just that day but they was out the whole weekend. Then one of the young ladies got smart and said it’s the weekend they can’t get chicken on the weekends and that I can google a chicken place near the hotel. This hotel isn’t cheap I expected more but got less. Very disappointed in this hotel.

This Embassy was different. The front of the house is suppose to greet you have a pleasant attitude. The young lady was sitting in a chair I walked up so that she can see me. She said nothing the phone ring I stood back when she got off the phone she still did not greet me I waited a few more minutes she finally acknowledged me. She then preceded to tell me that she was not checking anyone in until 5pm. I said nothing and walked away. As I walked outside I saw a young lady in uniform who I thought was the manager she was pleasant her name was Nikki. She stated that she was not the manager but she would definitely help me. I told her I was going to get some lunch, and I would come back. After lunch I came back to the hotel Nikita was pleasant, courteous, and everything the front of the house should be. Nikki was the VIP that day. The experience from the other young I felt as if I was at the Red Roof , or Motel 8. Everything else was excellent. We will be back in October , and in December I hope the front of the house experience is better Thank you Nikki for your awesome hospitality

We had to move rooms 3 times but should have probably just found a new location to stay at, but it was 11:30pm and I was tired. First room had live bed bugs crawling on the wall and others dead on the floor in the bathroom. The staff changed our room but the next room, the mattress was horrible. I thought after the first room I was going to check closely. There appeared to be old blood spots on the mattress and black specks that I’m not sure what it was. This was on the pull out mattress. Since our son was going to use the pullout coach bed, we changed rooms again. I’ve stayed at Embassy suites many times and have always had very good experiences with this company.

This was the nicest Embassy Suites I've ever stayed at. Very clean and safe.

The one night was great we decided to book another night.The receptionist first night check in was great.We just arrived from Dallas and hour early and she checked us in with no problems..When we rebooked the room the new receptionist was polite and rechecked us in with no problems..The chef during breakfast was nice..The facility is beautiful and nice. I have one thing to recommend (not a complaint)that the housekeeper dust or change out curtains.