Pestana Royal All Inclusive Ocean & Spa Resort

Really nice stay with family. Good facilities, pools and outdoors. Food and drinks really good and a lot of variety. Staff excellent, really nice and available. The rooms starts showing need for modernisation.

衞生間設施簡陋，豪華雙人間居然門都沒有。陽台上晾衣物不方便，客房太小。環境和服務不錯，一日三餐全包且味道不錯，停車方便。

Brilliant hotel lovely staff great food literally couldn’t fault it even gave us a free upgrade which was amazing. Amazing views of the beach buffet was great and the Italian restaurant even better. One of the best hotels we have stayed in. Perfect for chilling all day and then have entertainment and singers on of a night even in January which was great. Free bus into Funchal was also another great service

Visited the Pestana Royal in April for a week. We are aware of the area in Funchal as having stopped at the Pestana Grand in the past and had decided to try the all inclusive Royal this time. An excellent holiday. The room had a sea view and was clean, well equipped with fridge, microwave and usual tea and coffee/ kettle . The buffet meals were constantly good with plenty of choice, specially of fish dishes and the wine included in the package was also good. The hotel grounds were well kept, the heated outdoor pool well used and the indoor pool and gym area good. Uniquely for the area , the hotel has a lift down to the promenade, and there is a twice daily free shuttle bus into and from Funchal although the hotel is on the regular bus route and the trip into town is only 1.90 Euro Finally the staff were excellent. The room service staff friendly, reception very efficient and the restaurant staff both friendly and efficient, with everyone having a very good command of English. We will definitely return.

Lovely ambience in this hotel. Food very good with lots of choice. Rooms good and we had a lovely sea view even though not sold as such. All immaculately clean and well looked after. Staff very helpful without exception. Our only downside was the drinks. With the all inclusive package our favourite cocktails were no longer available and the wine served in the restaurant was very poor to the point of being almost undrinkable. We didn’t drink much alcohol at all! But excellent value for money all the same.

Pestana Royal's location, accommodations, food, amenities and employees made for a wonderful stay! Due to a cancelled flight, we spent an additional 2 days at the resort. From an early morning taxi reservation and pre-flight breakfast boxes to securing a forgotten taxi receipt, the staff helped make the best of an unexpected situation. Thanks again Pestana Royal! K&K Schwarz

We had a wonderful week's stay. After arriving in the evening we were shown to our room which I had requested be in a quiet location. However, after experiencing noise from the entertainment area we requested the next day to be moved. Mariana was absolutely lovely and totally understood and did everything to secure us a move to a very quiet room, it was perfect! Overall, the food was very good and the dining area feels like a restaurant rather than a buffet area, very nice indeed. The staff were so helpful and did everything possible to ensure we were happy guests. They are what makes this hotel so so good!

An amazing hotel! Excellent food , service and staff !! Beautiful amazing views . You can catch the number 1 or number 2 bus from just outside takes u all the way to Funchal town centre for 1.95 euros . Exceptional . The tours are great totally recommend Nuns Valley

This was a nice hotel but was very tired and like stepping back in time to the 80's. Decor and furnishings very old fashioned . Areas in hotel.scruffy and tired. Suite waste of space having kitchen ..no need . Make it 2 bedrooms instead. Kitchen was scruffy and useless. No hotel information pack in rooms..thought this was odd . Not 5 star luxury at all, rough cheap towels and cheap toilet paper . Bed really uncomfortable had to ask for bed matress topper . Sofa uncomfortable too . This hotel need a definite makeover with a modern look to be any where near its 5 star claim. Pools were too cold to use..so defeated the object . Outside crazy golf ..rubbish ,tacky and scruffy . Terrible view of wasteland in a mess. Shame.. Evening Entertainment pants and room had no atmosphere. Old fashioned Says near beach but sea dangerous xant go in and beach rocks . Snack bar with food wasn't kept hot could be an issue . Positives Pool area nice , Inc nice pool bar ..view out to see nice . Staff friendly Nice bedding Food reasonably good Snack bars and coffee areas. Shuttle bus to funchal Negatives. Cold pools Scruffy throughout. Uncomfortable beds Lots of steps Unusable beach useless. Indoor pool also cold Lacks atmosphere No evening fun Food repetitive and bland Snack bar food cold Hilly and lot of walking. Not in Funchal No hotel info in room WOULD RATE THIS PLACE 3 STAR