First impressions are everything, and as opposed to our previous few nights stay at other hotels on our journey, this one was not good. The front desk staff was actually sitting on the lobby couch with a friend on their phones and barely looked up to see us come in. I assumed that they were other guests. I waited at the desk until she finally got up and walked around to the counter. No greeting whatsoever. There was another elderly man who came in asking about wheelchair access for his wife and she didn't seem to want to help him either. That was truly a lasting impression. Otherwise, the room and facilities were very nice.
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