Garden & City Evian - Lugrin

Unfortunately, our stay at Garden & City Lugrin was terrible. I consider it the worst travel experience (business & leisure) I have ever had. (1) Unfriendly welcome with staff at the reception being bold, non-welcoming and hurried (2) Much smaller studio than on the pictures on the website (both living/sleeping room and bath room) - Not comparable (3) Filthy apartment (e.g. bathroom) with most prominent issues (i) hair of previous residents in bathroom, (ii) mould in the shower and (iii) mould in the toilet (4) Kitchen equipment not functioning well, e.g. warped pan, vinegar in the electric kettle and dirty smells from the extractor (5) Rude treatment at the reception upon notifying the staff of the complaints as listed above. Statement: 'We are fully booked and cannot do anything'. Basically, we got told to go help ourselves and our issues were not the problem of the reception staff. Unacceptable. After the very unpleasant discussion at the reception, I sent a mail with my complaints. I got a quick reaction with a discount (30%) being offered. We accepted the discount, however, unfortunately I still had the feeling afterwards I was being conned. The discountw as being paid back quite late, implying that we effectively we received it back ca. 1,5 week after our stay. Was very happy when we could leave the accomodation and would not recommend staying at Garden & City Lugrin to anyone.

very friendly and respectful staff who will help you with any problem. the receptionist lady is a wonderful person and full of calamity but also a person who greets you with a smile on her face. they were the best days spent in this place and I enjoy both the view and the kindness of the staff

Loved the view from this property overlooking the lake. Would have like air conditioning. A warning to anyone washing their clothes in the on-site laundry. It automatically dispenses soap and even after washing out clothes a few times after it stank of the soap smell very strongly. It gave my wife a headache and eyes watered. We could not believe we could not get that strong soap smell out. My wife almost threw away her clothes that she has washed there. Again don’t use their onsite laundry.

The apartment came from an earlier construction period. Unfortunately, the quality was no longer as appealing, therefore no longer as comfortable. A renovation would be appropriate! The kitchen equipment can also be supplemented! Nevertheless, we enjoyed the holidays, but next time we would clarify exactly which apartment/house we would get.

Great location, but if you ride a motorbike, be VERY careful coming up to the property as the roads contain hairpins and inclines that are insane, to say the least, if you have a heavy bike. Otherwise, staff were helpful but the apartment was a bit basic, but functional for our limited 2 night stay. Has a pool, with views over the lake/forest

APPAREMENT MOYEN, QUI MANQUE D AGENCEMENTDECUISINE :pas de grille-pain, ustensiles de cuisson minimalistes, usure importante de la poële, salle de bains inadaptée pour une bonne sécurité (poignée pour enjamber la baignoire). JE NE RECOMMANDERAI PAS CET ORGANISME DE SEJOUR

Good value accommodation in beautiful setting on Mountain overlooking Lake Geneva (Lac Leman). Too cold to use pool, would have been good if the overhead cover had been used. We would have swum then. Good location to visit Evian, Lake Annecy and beautiful mountain viewpoints . The bathroom needed the plaster on the walls replacing. Generally needs an uodate but the heating worked very well.

Nice surroundings. My 1 chamber apartment needed an update: bathroom was out-dated, drain of the bath was working poorly. Toiletroom had a urine smell. The rooms were very noisy. The floor of the neighbours above me was making a cracking sound when they just walked in a normal way on it. Loud and noisy refrigerator (annoying during the night when you have to sleep in the same room) You need a car to see the surroundings. No shops nearby. Swimming pool was very nice. A lot of free parking space. Very nice view over the lake of Leman/Geneva with a very nice sunset.

Very dirty and the pool was not open, even though it was advertised as such in the agency company. The checkin was not smooth, I got no information about the code and there was nobody available even within the checkin times published.