รีวิว Park Hotel Principe - Ticino Hotels Group

Everybody please don’t come to this looks like ghost place.The room we booked was completely different from what was shown online ,when we complained what they said.They ask us pay more 200 Eurpe then can go more better room. We can't cancel or change to another room. If we need to change, we have to pay more 💶. We didn’t live this ghost hotel, I will not recommend any of my friends to come here, and will tell them how bad the attitude of the hotel staff here is, not to give customers satisfactory service experience, such a business will not be good in future.

super hospitality

Don't book this

酒店在山上，無法看湖，衹有乘坐出租車能到，走路爬山要累**。去了才知道3歲小孩還要另外收80瑞士法郎才能入住，還説他們規定衹能一個人住這個酒店，加人就要加價，他們要求必須付，不然不讓入住，跟攜程溝通也沒有結果。當時已經無法換酒店，衹能付款80瑞士法郎入住，多付大約640元人民幣。當時規定也沒有説小孩要付費。太坑了。這個酒店設施也很陳舊，到處臟兮兮的，千萬不要去住這個酒店。最後這個多付的80瑞士法郎，也沒有辦法退給我。唉，太坑了！

Die Unterkunft ist in allen Bereichen top. Das einzige was uns am Anfang ein wenig irritiert hat, ist die unbediente Reception. Das Online einchecken, hat aber super geklappt. Wir konnten schon um 1400 statt erst um 1500 Uhr ins Zimmer. Da wir getrennte Betten wollten, und es diese nur in der höheren Kategorie gab, wurden wir einfach "upgegradet", einfach top. Auch das Zusatzbett für unsere 5 jährige Tochter war mega bequem. Es war alles äusserst sauber und die tägliche Reinigung war super. Wir sind und waren einfach begeistert. Wir kommen ganz sicher wieder. Vielen Dank für den schönen Empfang.

Ottimo hotel posto nella zona collinare di Lugano. Non molto comodo per chi viaggia senza auto ma con un collegamento via Bus durante la giornata e servizio navetta gratuito messo a disposizione dall’ hotel in orari specifici. Bel giardino con piscina e accesso anche alla piscina della Villa adiacente. Camere molto ampie e comode. Colazione internazionale abbastanza varia.

Tres bon séjour

camera molto bella e spaziosa, luogo tranquillissimo e splendido, immerso nel verde ! ottima privacy.... la colazione, abbondante, è fornita presso il 5* attiguo Villa Principe Leopoldo, in una cornice incantevole, con un panorama mozzafiato sul lago ! se fosse inclusa nel prezzo, sarebbe veramente il paradiso 😀invece, va pagata a parte.....del resto, in questo mondo non si può avere tutto 😉😉 un hotel da tenere in considerazione, merita !

The room we were given was exactly the same we were in early 2000s nothing changed except everything had gotten old and shabby! I could not believe the hotel has 4 stars! One had to have a zero respect for a customer to not renovate a hotel room for over 20 years in a developed country! And a 4 star hotel! Please examine the pictures! We paid close to 1000 chf for three days! Now please see the breakfast! Perhaps the level of a 3 star in Italy? Cheap products, old, old, old furniture, smells of old moquette carpets on the floor! The restaurant in Principe Leopoldo, the relais et chateau one had the most boring beaten track menu with most skyrocketed prices! What a Disappointment!!! When we complained about the room, we were offered a cheap Prosecco, which we refused! Never again for us!

The Park Hotel is family friendly and suitable for longer visits (we stayed a week). Rooms are generous, the pool is large and heated and an ample breakfast buffet can be included with the room. (recommended). There is also an expensive dinner buffet (not recommended) and a pizza option for dinner (recommended). A coffee and snack machine are located in the lobby and a small fridge and electric tea pot are in each room. Our room (122) was dated, with poor lighting and few outlets for electronic charging. In the bath, the tub's glass shower panel was inadequately sized to contain water in the tub, so the room got showered along with us. Bath towels were worn. No washcloths were provided. The room overlooked the hotel entrance and parking lot. Despite the huge sitting room window wall, we were exposed to all hotel visitors. We kept the sheer drapes closed. A privacy film on the window or darkened glass would have helped. In general, the hotel layout is weird. It is notched into a slope with long, dark, single loaded corridors, room numbers are not sequential, and it is difficult to walk between floors or access the ample and lovely grounds. I would stay here again, but get an updated room that overlooks the pool and has a private outdoor seating area. This hotel is associated with the 5-star Villa Principe Leopoldo across the street, but is not the same hotel. Pros: If staying at the Park Hotel, you can book one of the best meals in Lugano at the Villa Principe restaurant and/or enjoy wonderful cocktails and a more interesting bar menu for lunch and dinner at the same eye-popping view terrace. Park Hotel guests can also book massages at the Villa's spa. Cons: The Villa's desk is staffed, the Park Hotel's desk is self-check-in, with limited staff hours. Guests are connected to the Villa's switch board for assistance, who will tell you to wait until staff eventually shows up at the Park Hotel. ASK for a free bus and train pass, and a separate key to the health center, which are not covered during the self-check-in process. Hotel location: Walking 20-30 minutes downhill to Lugano is OK, but walking uphill to get back is another matter. Without a car, a taxi costs around 25 swiss francs per trip. (The most reliable location to find taxis is the train station. ) Do you need a car? Maybe. There is ample parking at the Park Hotel, but Swiss car rentals are expensive. It also depends upon what you want to do and where you what to go. The free bus and train pass included with the hotel room makes local travel easy but also slow, with a lot of time waiting for connections. Not having a car wasn't a logistics issue for our itinerary. Our taxi use was probably cheaper, or no more expensive than, a car rental.

The arrival is unwelcoming and impersonal. We didn’t even get a smile, much less any information to the amenities. I was then sent on an odyssey to find the room down a confusing maze of corridors, overly decorated with scores of faux Roman busts. The room itself was a very good size but the decor faded and scratched. The carpet stained, the air con noisy. One of the chairs was broken. The style is smart late 1980’s, certainly not to current styles. There is a peculiar little kitchenette but without anything to make use of it. Not even a kettle, much less any complimentary coffee or tea which I would expect at the price. On the first night we slept on pillows that were hard like bags of flower, the second night I requested softer pillows which were provided. There isn’t a shower, merely a shower attachment in the bath and flimsy plastic cups instead of proper glasses for toothbrushes. The breakfast was included and is standard Swiss buffet, adequate but nothing special. Especially the reconstituted catering scrambled egg was disappointing. What makes this hotel, is the beautifully kept garden and well maintained pool area. But generally speaking, I feel this is quite overpriced and not good value for money.

Air conditioning sounds like a truck beside the bed. The beds was hard as concrete. We complaint, but no response from staff. The park and pool area was nice and pool was heated up. Quite long walk to city center

The room itself was excellent, very spacious. Bathroom was outdated and couch was old. Hotel is a bit dated as well. Parking was not well defined, but was in attached garage. Main issue was lack of onsite front desk personnel. We only saw someone there when we checked in, and then no one for 3-days, including at check out. Assistance was a phone at front desk. This is a satellite to luxury hotel across street.

The room and the bathroom was very clean and big. The pool was about 30 degrees and very clean. The breakfast was excellent.