Louise R
8 มกราคม 2024
We booked a 2 bedroom sea view room for our family going by the photos online. When we checked in our view was overlooking a car park with the sea on the horizon! After lengthy arguments with managers we moved room the following day. I would advise anyone looking to book here to forget about booking any meal plan. We had the all inclusive package and struggled to book a table at a restaurant at a decent time, we could only get 8.30pm every night despite booking for our whole weeks stay upon arriving! Last night we had the Japanese’s restaurant booked, we sat down at the show grill table to discover that the show cooking wasn’t part of the all include package and would be chargeable (55 euros each for a cup of fried rice with a handful of prawns and a bit of veg) We did ask to be moved to the non show cooking area which was included in our meal plan but told it was fully booked although we noticed that that area was over half empty the whole time we were there! We have also noticed at the other restaurants when arriving for our 8.30pm table that the restaurants were half empty so left wondering why we couldn’t have had an earlier seating. The food at all the restaurants we did eat in were of poor quality and the drinks included were limited. My 9 year old was left complaining of being hungry around 5.30 when restaurants had no service and there was nowhere to get a snack from. The positives from our stay were that the pool area’s are huge so never struggled to get a bed and the views from the larger pool overlooking the sea are amazing. The grounds are well kept, all in all a beautiful setting hence my 3 out of 5 rating otherwise would have been a 1 out of 5. If you could use the hotel as a base and forget about needing 5 star service, hire a car or factor in taxi rides to explore other restaurants then you’ll have a good time. We took a taxi to Fañabe beach and spent the day at a beach club for one of our days. We paid 80 euros for the use of a Bali bed while there which included 60 euros food/drink spend on anything we liked. This was by far the best service we experienced throughout our holiday! It’s our last night tonight and we will be heading out to eat outside the hotel as we are all bored and fed up with the hotels limited food and drink service! We’re disappointed we paid for the all inclusive package here.
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