Service was excellent and definitely felt safe throughout. Hotel location extremely convenient as situated along the walk of fame. Cocktails were great. Will stay at Roosevelt Hollywood again if we ever visit LA in future!
แปล
Paolaferrari14
ห้องคาบาน่า
เข้าพักเมื่อ ส.ค. 2022
เพื่อน
1 รีวิว
4.5/5
ยอดเยี่ยม
โพสต์เมื่อ 23 ส.ค. 2022
The service wasn’t really up to the standards of such a wonderful, high end hotel. We even upgraded our room day of. They ruined our custom cake in transport from the valet to our room, despite the fact we gave them very detailed instructions. They reassured us that they’d be right up. I had to call twice to get them to bring us our luggage (and the cake) and by then a hour had gone by, and the custom decorations had melted off the cake ruining it.
There was a lot of confusion on how they would make it up to us as I had to talk to three different people on the day and the day after who all told me different things. In the end, since they didn’t send us a dessert to make up for the cake they ruined and the champagne they promised was instead $150 off at the bar — thank god I called to ask where the wine was otherwise I wouldn’t have known I had the credit and would not have used it.
Eventually they comped us the valet, upgrade and what they say was an extra drink we got at the bar that went over the $150 (impossible, we all made sure the math lined up) but the communication was a struggle and I did not felt appreciated as a customer.
แปล
ผู้เข้าพัก
ห้องดีลักซ์เตียงคิงไซส์
เข้าพักเมื่อ ม.ค. 2023
หวานกับคู่รัก
1 รีวิว
5.0/5
เลิศมาก
โพสต์เมื่อ 23 ม.ค. 2023
Great historic hotel with fantastic restaurant and bar. Super location.
แปล
patrick fuentes
ห้องซูพีเรียร์ เตียงควีน
เข้าพักเมื่อ ส.ค. 2022
คนเดียว
1 รีวิว
4.7/5
สุดยอด
โพสต์เมื่อ 2 ส.ค. 2022
All the staff was nice and friendly. The place was very clean and beautiful. Great burger place down by the entrance.